Summary
Overview
Work History
Education
Skills
Timeline
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RIJIL GANGADHARAN

DUBAI

Summary

Dynamic operations professional with extensive experience at FedEx, excelling in problem-solving and data management. Proven track record in coordinating logistics and enhancing efficiency. Skilled in clerical support and adept at fostering collaboration across departments to ensure compliance and customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Ramp Operation

FedEx
01.2025 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Coordinated with ramp agents to proper onboard and offload of cargo containers.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Handling Ramp operations for Boeing 777 and 767.
  • Buildup, breakdown of ULDs and containers as per standards and policies.
  • Scanning, sorting of IPF shipment and handing over to customer.

Operations Assistant

FedEx
10.2022 - 12.2024
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Ensuring shipments are connected to destined location as per regulations
  • Checking documentations and tracking shipments using technology.
  • Making sure that packages are properly labeled
  • Monitoring packages while they are being transported.
  • Ensuring full compliance, completeness and accuracy is followed on day to day functions.
  • Providing customer service
  • Handling packages when they are damaged or
  • Working with hazardous materials and dangerous goods.
  • Complying with health and safety regulations to ensure safe work environment.
  • Perform other duties as assigned.

Transport Coordinator

Najmat Al Najah Bus Transport
03.2022 - 10.2022
  • Managed school student transportation fleet for Delhi Private school sharjah.
  • Worked with service providers to resolve issues and correct delays.
  • Identified appropriate travel routes in accordance with applicable traffic, regulations, protocols, and guidelines.
  • Coordinated schedules and communicated changes to school management as well as students and parents.
  • Managed more than 60 fleets and 60 plus drivers on a daily basis.
  • Coordinate student transportation activities with school officials, department heads and other interested groups or individuals.
  • Recommend procurement of additional or replacement buses and disposal of old or uneconomical units
  • Collect data and develop all required school bus transportation oriented reports and insures their submission on a timely basis.
  • Arranges for special transportation for summer school and other special needs circumstances
  • Conduct accident investigations and supervise accident report to appropriate law enforcement and insurance agencies
  • Maintain cost accounting records

Credit Controller

Gerrys Cargo
02.2019 - 02.2022
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Completed in-depth research of issues to develop accurate and effective solutions.
  • Conducting risk assessments on customers and Follow up with customers regarding missed payments.
  • Managing portfolio of 200 plus customer and achieved 55% collection from delinquent customers.
  • Daily handling of all cheque and cash issues, including;Cheque deposition.
  • Effectively and timely cash reconciliation Posting of payments to customer accounts
  • Notify debtors by email, letter and telephone call of upcoming and outstanding invoices.
  • Initiating and recommending legal actions on defaulters as per payment terms and conditions.
  • Cross departmental coordination to ensure customer queries are addressed and solved on time.

Education

MBA -

Institute of Cooperative Management
Kannur, India
07-2014

Skills

  • Clerical support
  • Software Proficiency
  • Data management
  • Cultural awareness
  • Problem-solving

Timeline

Ramp Operation

FedEx
01.2025 - Current

Operations Assistant

FedEx
10.2022 - 12.2024

Transport Coordinator

Najmat Al Najah Bus Transport
03.2022 - 10.2022

Credit Controller

Gerrys Cargo
02.2019 - 02.2022

MBA -

Institute of Cooperative Management

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RIJIL GANGADHARAN