ANCIYA SHERIN
Dubai
Summary
Dedicated professional with strong customer service skills, adept at managing complex transactional and emotional customer situations promptly and professionally. Demonstrates accurate typing and data entry skills, maintaining effective communication at all times. Skilled in analysing complex problems to develop alternative solutions, contributing to a positive team spirit and prioritising team success. Proficient in Windows XP/7, MS Office Suite (Excel, Word, PowerPoint, Outlook), and Tally 9.5.
Overview
11
11
years of professional experience
Work history
Ocean Operation Executive
Ceva Logistics UAE LLC
05.2015 - Current
- Coordinating with customer for B/L confirmation
- Dealing with pricing Team for getting quotation for various region
- Receiving Pre-Alerts from the Origin and Register Job in Company Software
- Checking all the Documents and Confirm the ETA of the Shipment
- Preparing the Authorization Letter for the Collection of Delivery Order
- Sending Pre-Alert/Arrival Notice to the Customer on ETA basis
- Collecting DO on time from the Co-loader/Liner
- Issuing Delivery Order
- Issuing Exchange B/L
- Cost Protection as per the Receipt
- Billing the job files as per the Quotation
- Costing and billing the job file in OFS Matrix System
- Handling Ocean Import activities with Jebel Ali Operation
- Verify the Import docs in terms with destination requirements
- Doing customer documentation and data entry
- Handling Import operation, receiving pre-alerts, sending GRN to customer
- Meet all contractual requirements for assigned accounts and follow through commitments & deadlines
- Set and maintain KPI's as per the contract - Inbound, outbound, storage and value added services
- Run queries, create and distribute queries
- Track and respond to resolve customer issues and requests in a timely manner
- Handle all billing at timely manner
- Coordinate and monitor supply chain operations for assigned customers
- Main responsibilities include co-ordination with business development, freight management, warehouse and transportation departments
Financial Clerk
Ceva Logistics
01.2015 - 04.2015
- BTC Creation for Customer Codes as per Documents Check and Review
- Making cash receipt for customer cheques and cash payments
- Releasing credit note and credit max
- Updating exchange rate
- Releasing Dossiers for Invoice Amendments as per Review
- Archival of Credit Notes and Documents Related as per Calendar Schedule
Ocean export and warehouse operation Executive
KMSCO PARTS DIVISION, JEBEL ALI FREE ZONE
08.2014 - 01.2015
- Responsible for maintaining a record of all outstanding purchase orders with external vendors
- Coordinate and monitor supply chain operations for assigned customers
- Main responsibilities include co-ordination with business development, freight management, warehouse and transportation departments
- Meet all contractual requirements for assigned accounts and follow through commitments & deadlines
- Set and maintain KPI's as per the contract - Inbound, outbound, storage and value added services
- Run queries, create and distribute queries
- Build and maintain excellent customer relations (CRM)
- Track and respond to resolve customer issues and requests in a timely manner
- Handle all billing at timely manner
- Inventory Management - control book and physical stock
- Control and monitor effectively integrated warehouse process to ensure top graphical level in project management at all times
- Responsible for all duty customs sales and tax function
- Ensure correct documentation for import and export according to national and international rules and regulations
- Handling commercial documentation for domestic tariff area (DTA) clearance
- Responsible for after sales operations to ensure just in time (JIT) delivery
Education
Diploma -
Certified international supply chain professional (CISCP)
Master of Commerce - undefined
University of Kerala
Bachelor of Commerce - undefined
St. Stephen's College
Pathanapuram, KeralaSkills
- Strong customer service skills and the ability to manage complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance
- Accurate typing skills and or data entry skills
- Able to maintain effective communication at all times
- Analyzes complex problems and develops alternative solutions
- Contributes to building a positive team spirit and put success of team above own interest
- Windows XP/7
- MS Office, Excel, Word, Power Point, Outlook
- Tally 95
Languages
English
Hindi
Malayalam
Tamil
Custom
I declare that above given information are true and correct to the best of my knowledge and belief.
Personal Information
- Date of birth: 06/27/87
- Nationality: Indian
- Marital status: Married
- Visa status: Employment
Timeline
Ocean Operation Executive
Ceva Logistics UAE LLC
05.2015 - Current
Financial Clerk
Ceva Logistics
01.2015 - 04.2015
Ocean export and warehouse operation Executive
KMSCO PARTS DIVISION, JEBEL ALI FREE ZONE
08.2014 - 01.2015
Master of Commerce - undefined
University of Kerala
Bachelor of Commerce - undefined
St. Stephen's College
Diploma -
Certified international supply chain professional (CISCP)
Similar Profiles
SUKRITI GOILSUKRITI GOIL
Global Finance Lead Network Partners at CEVA Logistics UAE LLCGlobal Finance Lead Network Partners at CEVA Logistics UAE LLC
Amin MammadzadaAmin Mammadzada
BD professional in Azerbaijan at CEVA Logistics Azerbaijan, LLCBD professional in Azerbaijan at CEVA Logistics Azerbaijan, LLC
Anya GalinaAnya Galina
Contract Coordinator / Rating & Billing Specialist at CEVA Logistics LLCContract Coordinator / Rating & Billing Specialist at CEVA Logistics LLC
Punita GuptaPunita Gupta
Account Manager/ Client Relations Executive- Business Development at Damac- Staycae Vacations Home: Short Term Rental CompanyAccount Manager/ Client Relations Executive- Business Development at Damac- Staycae Vacations Home: Short Term Rental Company
Sanjay KumarSanjay Kumar
Sales Manager – Commercial at dnata CargoSales Manager – Commercial at dnata Cargo