Rikthi Pramanick
Hospitality
Dubai
Summary
A flexible individual with a fine knowledge of hospitality background, basic accounting knowledge, and the ability to professionally handle all the assignments. Versatile Content Writer, proficient in researching, writing, and editing diverse content. Works with minimal input to produce engaging, authoritative, and error-free work. Forward-thinking with refined interpersonal and multitasking skills. To obtain a challenging but rewarding position providing support to needed requirements and the entire team by performing daily tasks, including handling all the calls, and meetings. I have relevant experience in customer-related service, guest handling, accounting, content writing, and problem-solving ability from past roles.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Food and Beverage Attendant
Waldorf Astoria, DIFC
Dubai
08.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Responded to guests inquiries and resolved complaints to establish trust and increase satisfaction.
Content Writer
Edu-dawn, Bonuz
Dubai
04.2022 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging, error-free content.
- Expertly navigated WordPress to write and submit website copy.
- Conducted research on assigned topics, generating comprehensive, factual content.
- Employed task prioritization and time management skills to work on multiple projects simultaneously, submitting deliverables within agreed timeframes.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Guest Room Attendant
Four Seasons Hotel
Dubai
03.2021 - 03.2022
- Optimized guest experience by conducting thorough room inspections, and promptly replacing or repairing missed or damaged items.
- Maintained guest and staff safety by operating cleaning equipment and promptly reporting safety issues to Managers.
- Greeted guests with proper salutation and pleasant expression to ensure guest comfort and enjoyment.
- Detailed and deep cleaned areas, receiving commendation from supervisor for meticulous execution.
- Re-sheeted rooms, handling linen with care to prevent stain occurrence.
- Maximized service efficiencies by maintaining clear, effective communication with other hotel staff, using iPod touch devices.
- Expertly operated cleaning equipment to fulfill time targets.
- Addressed guests' problems and fulfilled special requests.
Senior Room Attendant
Four Seasons Hotel
Bengaluru
01.2019 - 03.2021
- Responsible for handling section (15 to 20 rooms)
- Handling minibar and maintaining stock.
- Maintaining pantry stock.
- Maintained inventory of items that were placed in each guest room.
- Responded to requests from patrons for linens and toiletries.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- It maintained linen cart so that it was neat and organized.
- Reported damages, disturbances, and shortcomings to supervisor.
- Exercised politeness and discretion when dealing with guests and guest property.
Room Attendant
The Ritz Carlton
Bengaluru
06.2017 - 01.2019
- Cleaned 15-20 rooms in hotel to achieve immaculate presentation and hygiene.
- Identified cleaning efficiencies to reduce average room preparation times.
- Addressed guests' problems and fulfilled special requests.
- Welcomed guests, answered questions, and anticipated service needs, maintaining excellent customer satisfaction.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Reported maintenance issues for prompt resolution.
- Stripped and remade beds, placing soiled linen in appropriate areas.
- Trained new room attendants on company policies and cleaning procedures.
- Delivered extra linen and toiletries to meet guest needs.
Summer Intern
The Hyatt Regency
Kolkata
06.2015 - 11.2015
- Established and nurtured positive professional relationships within working environments.
- Demonstrated accountability and initiative by proactively identifying and mitigating potential risks.
- Demonstrated critical time management and organizational skills to balance studies alongside internship.
- Coordinated files, spreadsheets, and reports for staff.
Education
Bachelor of Science - Catering and Hotel Management
Bharathiar University
Coimbatore, IndiaCertificate of Higher Education - Humanities
Loreto Day school
Kolkata, IndiaJunior and Middle School - Science
St. Denis School
Howrah, IndiaAdvanced Diploma - International Hospitality Management
International Institute of Hotel Management
Kolkata, IndiaSkills
Market research expertiseundefined
Additional Information
- Awarded with an appreciation certificate for completion of Industrial Training.
- Conducted an awareness campaign for a clean and safe environment in the local community.
- Successfully conducted an Awareness Campaign.
- Awarded with an appreciation certificate for work performance.
- Received positive guest comments for engaging them and providing the best services.
Languages
English, Bengali, Hindi
Native language
Timeline
Food and Beverage Attendant
Waldorf Astoria, DIFC
08.2022 - Current
Content Writer
Edu-dawn, Bonuz
04.2022 - Current
Guest Room Attendant
Four Seasons Hotel
03.2021 - 03.2022
Senior Room Attendant
Four Seasons Hotel
01.2019 - 03.2021
Room Attendant
The Ritz Carlton
06.2017 - 01.2019
Summer Intern
The Hyatt Regency
06.2015 - 11.2015
Bachelor of Science - Catering and Hotel Management
Bharathiar University
Certificate of Higher Education - Humanities
Loreto Day school
Junior and Middle School - Science
St. Denis School
Advanced Diploma - International Hospitality Management
International Institute of Hotel Management
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