Rim Berrem

• Rewarded as best seller in all over the area by exceeding monthly and yearly sales targets, contributing to the store’s overall revenue and achieving 23% above target.
• Provided exceptional customer service, addressing

concerns promptly and professionally.

• Demonstrated comprehensive knowledge of various jewellery collections, including in house (diamonds, gemstones) and International brands, to educate customers and boost sales.
• Upselling & Cross-Selling
• Played a key role of VM
• Developed and maintained strong relationships with repeat customers.
• Handled customer complaints and returns with a professional and empathetic approach, ensuring customer satisfaction and resolving issues promptly.

• Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions
• Managed high volume of face-to-face, online and telephone bookings
• Increased enrolment in company loyalty programme and increased customer satisfaction by promoting rewards to customers at registration
• Possessing an enviable ability to achieve personal sales targets

• Respond to customer needs by offering adequate and adapted services
• Reaching and exceeding in the monthly sales target
• Costumer after-sales, inputting customers data into a central database and follow-ups

• Digitization of goods and price verification
• Welcomes, support customers, help them locate items and provide advice and recommendations

• Prepare, proofread and revise drafts of documents, reports and correspondence
• Prospecting and follow-up with existing customers