rim saidani

• Shared all supporting documents (email confirmations) related to the Non-Food department (HHH, TXT, LHH) with the call center for supplier communication.
• Checked deduction issues, including double deductions, and followed up on supplier complaints.
• Reconciled commercial team emails with internal booking records.
• Booked all remaining provisions received after the closing deadline.
• Coordinated and processed new deductions received from the Commercial Team.
• Prepared provisions and submitted them to Finance Manager as part of the regular monthly procedure

• Service level :for CGD and FFD.
• Promo cost price difference.
• Min cost price difference.
• Leaflet Out of stock service level for HHH and CGD (monthly calculation).
• Leaflet OSS service level for non-food (Quartey calculation).
• Item reactivation.

• Calculation of gross margin
• Calculation of shrinkage
• Internal sales
• Stock transfer
• DC Reconciliation
• Provision by end of the month
• Integration of invoices
• Control the staff.
• Validate the invoices for Semi-Consignments.

• Supervised customer care team to ensure high-quality service delivery.
• Resolved customer complaints by implementing effective problem-solving techniques.
• Developed training materials to enhance team members' skills and knowledge.
• Coordinated communication between departments to streamline customer service processes.

• Processed payroll accurately and efficiently for diverse employee groups.
• Assisted in resolving payroll discrepancies and responded to employee inquiries.
• Collaborated with HR to ensure timely updates of employee information.
• Maintained confidentiality of sensitive payroll data and employee records.
• Checking monthly payroll preprocess regarding salary payment and paycheck calculations, payroll processing
• Creating monthly reports for the benefits changes
• Entering payroll monthly transactions (Payments &
  • Deductions) .
• Follow up and upload the monthly payroll before deadline.