Rimjhim Manjrekar

Work History

Operations Manager

HomeTrack Real Estate

Dubai

11.2023 - Current

Thoroughly trained with Property finder, Bayut and dubizzle portals (Listings)
Co-ordinate with the Developers {Concerned RM} for Agency Registration (Commission / update about latest projects, organize shoots)
Compliance Officer for Home Track Real Estate
Proficient in using DLD website (Trakheesi)
A clear understanding of Off-Plan & Secondary Markets
Manage, track, and nurture client relationships throughout the buying or selling process on CRM. (Clever Flow - a tool that we use to consolidates client data, interactions, and preferences, enabling real estate professionals to provide personalized service and efficiently manage their sales pipeline.
Analyse and resolve complex resource management issues for optimised scheduling.
Establish clear budgets and cost controls strategies to meet objectives.
Handle negotiations with outside vendors and service agencies to meet group needs.
Analyse financial data to track and achieve budget targets.
Organise financial and operational data to help with yearly budgeting and planning.
Lead and manage administrative staff to maintain smooth daily operations.
Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
Design and implement training to further develop staff based on business goals.
Worked collaboratively with vendors to complete projects according to schedule and specifications.
Develop holistic advertising strategies to achieve revenue and awareness goals.
Built public relations strategies for broadened advertising scope.
Analyse paid and organic website data to enhance Return on Investment (ROI).
Answer emergency enquiries, booking relevant contractors and recording incidents following best practice.
Take proactive approach to identify and address potential challenges in property transactions.
Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
Managed customer relationships to achieve high satisfaction rate.
Analyse reporting to reconcile transactions, accounts and ledgers.
Oversee daily operations to achieve high productivity levels.
Streamlined processes to improve and optimise office operations.
Act as point of contact for high-level queries and represented team at senior leadership meetings.
Address customer issues with compassion and professionalism, ensuring swift, successful resolution.
Conduct periodic performance reviews for direct report.
Coordinate office workflow and implement improvements to drive efficiency and productivity.
Schedule meeting spaces and catering for board meetings, client consultations and contract negotiations.
Work and coordinate with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
Develop strategy for social media marketing conduct and organise shoots.
Write engaging, entertaining and informative media scripts for different uses.
Plan revenue generation strategies designed for growth.

Assistant Manager- Guest Relations & Admin

Malabar Gold & Diamonds Headquarters

Dubai

11.2020 - 04.2023

Ensuring the highest standards of Grooming are maintained by performing grooming checks of all frontline employees, and that grooming is in accordance with the company uniform policy and grooming standards.
Assisting in training and supervising retail staff ensuring high-class customer service
Analyzing customer feedback and providing strategic direction to continuously improve the overall rating of our services
Responding to guests’ needs and anticipating their unstated ones
Provide upscale customer service during their visit to the showroom
Ensure clients are properly greeted upon their arrival
Monitor daily customer feedback report
Supervising if cakes and goodies are delivered to Malabar’s high-end customer
Promptly address guests ‘request, ensuring guest shopping experience end on a happy note
Actively listen to and resolve problems with regards to their visit to any of the Malabar Showroom
Coordinate and manage communication between guests and staff and follow up to ensure the issue is resolved
Promote Malabar and highlight the brand’s benefit
Appraise team’s performance and produce regular reports
Examine daily duties of staff and monitor their attendance
Establish friendly and professional relationships with regular Malabar guest
Maintain a strong sense of responsibility
Maintain company standards and carry brand image gracefully
Conduct training on communication, customer interaction, and grooming in order to enhance the skills of team members
Contributing to the development of customer satisfaction programs
Creating a pleasant atmosphere for guests
Handling the responsibilities of managing guest relation activities of the organization
Support CRM department
Support sales team
Support Retail Manager in performing his daily duties
Ensuring monthly target is achieved
Looking after Malabar’s uniform & Grooming standard for UAE and other international regions
Releasing Company Guidelines accordingly
Leading uniform & Grooming Department (reporting to HR Head – International Operations .
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Led and guided administrative staff, fostering culture of continuous improvement.
Monitored and controlled office inventory to guarantee adequate supply levels, timely product ordering and efficient management of company resources.

Customer Service Professional

Emirates / DNATA

Dubai - Terminal 3, UAE

12.2017 - 09.2019

Responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling.
Smoothened check-in procedures by providing effective and efficient passenger assistance at self-service check-in kiosks.
Greet customers with warmth and enthusiasm for faultless front-of-house service.
Worked flexible hours, covering nights, weekends and bank holidays.
Dedicated to providing a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
Go above and beyond to provide exceptional travel assistance services to our valued clients to a VIP, Marhaba client, an unaccompanied minor, passenger with special needs, dedicated to ensuring that they receive the highest level of care and attention throughout your journey or transfer process through Dubai Airport

Summary

Overview

Work History

Operations Manager

Assistant Manager- Guest Relations & Admin

Customer Service Professional

Education

BBA - English Language and Literature

High School Graduation - Science

Skills

Certification

Languages

Timeline

Similar Profiles

John VanderHammJohn VanderHamm

Jill GréauxJill Gréaux

Scotti GallegosScotti Gallegos