Rimon Ryad
New York
Summary
Energetic Manager successful
in building and motivating dynamic teams focused on accurately administering
company goals. Motivational and collaborative professional with strong time and
project management abilities.
Overview
15
15
years of professional experience
Work History
Trusted Advisor
Ashley Furniture HomeStore
Paramus, NJ
07.2019 - Current
- Welcome and professionally engage every guest to ensure guest expectations are met and the
- Follow the Company’s sales approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals.
- Contact customers after product delivery to ensure total satisfaction and establish next steps to continue to serve the guest in their home furnishing needs.
- Complete showroom floor recovery processes throughout the day.
- Continuously improve sales performance by using available learning tools and sales programs.
- Develop and maintain high levels of knowledge of Company products, promotions and store sales functions.
- Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
Assistant Selling Manager
Ashley Furniture HomeStore
Nanuet, NY
01.2018 - 06.2019
- Managing all departments in the showroom as directed by the Sales Manager.
- Reviewing sales including margins, volume, quotas, and closing ratios while suggesting future goals.
- Providing exceptional leadership to the sales, guest experience, and visual teams as portrayed by the Sales Manager.
- Coaching members of the staff to build individual and team success in a professional manner.
- Ensuring complete and adequate documentation of procedures and tasks completed.
- Assisting with hiring, training, and coaching the sales team.
- Assisting the Sales Manager with preparing and administering performance evaluations for assigned staff.
- Attending monthly staff meetings.
Store Manager
Stony Point
Temporary
06.2017 - 12.2017
- Maintain daily record of all transactions and generate reports for the owner
- Manage customer services and administrative aspects of the job
- Maintain and monitor store inventory
- Ensure that the store is clean, safe and presentable for customers
- Greet and assist customers as necessary Conduct regular audits of the store's physical and practical condition to ensure quality
- Take and resolve customer's complaints in a proactive manner
- Provide customers with detailed information on their choice of items and arrange for out of stock items to be delivered to the store on immediate basis .
Tourism Branch Manager
Belhasa Tourism Travel Company LLC
Dubai
05.2015 - 04.2017
- Develop new business opportunities to increase client base and corporate accounts .
- Manage travel team to achieve company revenue targets.
- Negotiate best offers for business travel and group travels
- Develop action plan and annual budget for Travel Company.
- Review and recommended improvements to travel programs.
- Address service related issues and ensured customer satisfaction.
Outbound Department Supervisor
Belhasa Tourism Travel Company LLC
Dubai, Dubai
05.2012 - 04.2015
- Train new employees on projects and maintained knowledge of tourist places.
- Monitor phone calls and emails and answered all client queries regarding place history and culture.
- Develop various packages for both international and domestic destinations and prepare travel routes for clients.
- Manage group travels and accompany VIP clients when traveling in groups.
- Monitor all travel documents for travelers.
- Assist clients in providing information of tourist places and prepare an itinerary.
- Ensure clients satisfaction with accommodation and service provided in tour.
- Participate in various tourism workshops and exhibitions.
Tour Consultant
Belhasa Tourism Travel Company LLC
Dubai, Dubai
05.2008 - 04.2012
- Managing full trip all over the world as the following products (Travel insurance, Prepare visa requirements, handle airline tickets, handle the Hotel reservation, required Transfers with Meet & Assist at the airport, Car Rent & Train bookings, arrange Cruise bookings ).
- Escort Groups (Leisure & corporate) inside and outside UAE
- Tour operation and leader for Meetings, Incentives and Conferences: ( pharmaceutical companies).
- Create flyer for special offers on Events& Seasons.
- Using online system as well as chat to contact with the supplier all over the world (Kuoni - Alamo - World Avenues - Destinations of the world - Gullivers Travel Associates - Trade net Emirates Holidays - Saltours( LON ) - Switzerland Travel Central - BSP International - AXA Portal ).
- Manage, handle and prepare the group itinerary by making arrangements and confirming reservations.
Tour Coordinator
Gateway Travel Cairo
09.2007 - 05.2008
- Prepare costing, sketch itineraries & detailed proposals.
- Prepare all visa requirements.
- GDS (Sabre & Amadeus) User.
- Negotiate rates with suppliers.
- Handles bookings and Inquiries via e-mail or phone calls and progress it to confirmed bookings.
- Using online systems and supplier all over the world.
- Identified customer complaints and ensured customer
- Review all client invoices and checked billing for accuracy.
Education
Bachelor's Degree in Tourism & Hospitality -
Helwan University
Egypt, Cairo Governorate2007
Skills
- Admirable experiencing in managing travel agency, supervising teams and working as ticketing agents
- Working knowledge of GDS systems
- Ability to manage operational, financial and marketing activities
- Ability to manage recruitment, training and performance evaluation activities
- Expertise in Tourism& hospitality industry
- Excellent communication skills
- Expertise in customer service environment
- Ability to understand market needs and develop programs
- Remarkable ability to identify selling opportunities
- Deep knowledge of cash handling
Academic Credentials
- Diploma in Airline reservation & Ticketing from The American University
- Cairo (AUC).Courses in Telesales Techniques in ITT Institute.
- Austrian Tourism Certified.
- Diploma in Amadeus Advance Course. (Dubai 2009)
- Emirates Holidays Brochure Launch Certified. (Dubai 2009)
- Sonesta Hotel - CAIRO. Food & Beverage 3 Months
- Training Ramses Hilton hotel – CAIRO. Inter Casino 6 Months Training ·
- Gezira Travel co -
CAiro. Air ticketing & reservation 3
Months training
Languages
- Arabic: Mother Tongue
- English: Excellent Reading, Writing and Speaking
Personal Information
Timeline
Trusted Advisor
Ashley Furniture HomeStore
07.2019 - Current
Assistant Selling Manager
Ashley Furniture HomeStore
01.2018 - 06.2019
Store Manager
Stony Point
06.2017 - 12.2017
Tourism Branch Manager
Belhasa Tourism Travel Company LLC
05.2015 - 04.2017
Outbound Department Supervisor
Belhasa Tourism Travel Company LLC
05.2012 - 04.2015
Tour Consultant
Belhasa Tourism Travel Company LLC
05.2008 - 04.2012
Tour Coordinator
Gateway Travel Cairo
09.2007 - 05.2008
Bachelor's Degree in Tourism & Hospitality -
Helwan University
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