RIMPLE SAHA
Business Development/Customer Success
Dubai,DU
Summary
An experienced Biz Dev/Customer Success professional with 8+ years helping Organizations in Revenue Generation client-facing roles. I am eager to leverage my expertise and qualities across functions at a fast-paced, growing Company. Adept at building strong relationships and providing proactive support for the welfare of the organization & its Clients. I am dedicated to contributing to business growth. Integrity & positive learning attitude are what I bring in naturally every day.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Sr. SDR
MoEngage
01.2024 - Current
- Pioneered lead generation through strategic identification and meticulous research on prospective clients' tech stack and offerings, ensuring highly qualified opportunities.
- Crafted and executed targeted outreach campaigns across multiple channels, tailoring messaging to resonate with specific client contexts and business needs.
- Possess a strong technical aptitude and the ability to effectively articulate MoEngage's technical features and benefits to potential clients during introductory calls.
- Masterfully qualified leads by conducting insightful initial conversations, adeptly uncovering key pain points, and aligning MoEngage's value proposition.
- Proficiently leveraged a suite of SaaS tools (e.g., Salesforce, Salesloft/Outreach, SalesNav) daily to optimize lead generation, engagement, and pipeline management.
- Consistently scheduled and facilitated product demonstrations for qualified prospects, effectively bridging the gap between initial contact and deeper engagement.
- Assisting teammates and possessing leadership abilities
- Demonstrated a strong understanding of the SaaS landscape and customer engagement platforms, contributing to a robust pipeline of potential MoEngage customers.
Business Development Lead
HR Covered
04.2022 - 04.2023
- Generated revenue worth 2Cr in a span of 1 year
- Achieved 760% of sales goals in the first quarter of 2023, making me the top Sales person of the quarter and overall in 2 years
- Making cold calls, social media conversations, email campaigns, and presentations to generate interest from the leadership team within the target organizations
- Account Handling role - Identified, Onboarded new accounts/clients in the Canada market
- Proactively prospecting and drive active engagement with prospects
- Supporting the Sales team by coordinating, scheduling and conducting both inbound and outbound demos
- Generated 100+ leads; 15% of it got converted into Sales
- Staying updated with the latest product features and launches to better assist and inform potential customers
Strategic Partnership Manager/Customer Success
SixerClass
04.2018 - 12.2020
- Individual contributor role to identify and on-board new clients
- Voice of the customer within the organization, ensuring that customer feedback is integrated into product development, marketing, and sales strategies
- Increased sales by following in-person events campaigns and onboarded many med-size clients in SAAS subscription based SixerClass's Ed-Tech business
- Using CRM tool's archived data, tracked down old prospects & gained 10Lakhs in new business over 8 months
- Effectively presenting/demo, promoting, and selling SixerClass to potential customers using compelling arguments through phone, email, and social selling channels
- Staying updated with the latest product features and launches to better assist and inform potential customers
- Worked closely with the CEO & other cross-functional teams - imbibed interpersonal skills, relationship building & technical skills. Comfortable with communicating with all levels of team members internally and externally.
- Develop and implement client retention strategies to ensure long-term partnerships
Customer Success Lead
LoveThisStuff
01.2017 - 10.2017
- Ensuring there is smooth handoffs from sales to customer success.
- Responsible for leading end-end vendor management process
- Prepared detailed presentations and dashboard with market analysis, compiled demographic data
- Responsible for prospecting, on-boarding & retention of niche vendors
- Signed up over 250 vendors with unique products in under 10 months
- Monitor customer health, satisfaction, risks, and escalations
- Voice of the customer while also engaging with internal teams
Business Development Manager
Creative Mileage
10.2015 - 11.2016
- Managed a portfolio of 35+ qualified leads in 6 months for one of our products in the US market/region, out of which 10 converted to deals and several in pipeline
- Marketing Research, Lead Nurturing, Demand Generation via LinkedIn & email campaigns in the US region
- Website positioning, Product Ideation & designing landing pages, worked alongside development team and shared inputs
- Reported issues, bugs to the developers to be worked upon. Manual testing for better user experience was also a part
Business Development Executive
Step2 Strategy
03.2013 - 08.2015
- Demand Generator in a client facing role catering to US Healthcare. Worked with B2B Tech Companies catering to various industry verticals.
- Generated 150+ qualified leads through multiple social media channels with 25% conversion to closure & several in pipeline.
- Trained & assisted new joiners in Researching & Prospecting
Education
MBA -
International Institute of Business Studies
02.2011 - 02.2013
B.Sc(IT) + GNIIT - undefined
NIIT
01.2007 - 01.2010
Skills
Strategic Planning
Timeline
Sr. SDR
MoEngage
01.2024 - Current
Business Development Lead
HR Covered
04.2022 - 04.2023
Strategic Partnership Manager/Customer Success
SixerClass
04.2018 - 12.2020
Customer Success Lead
LoveThisStuff
01.2017 - 10.2017
Business Development Manager
Creative Mileage
10.2015 - 11.2016
Business Development Executive
Step2 Strategy
03.2013 - 08.2015
MBA -
International Institute of Business Studies
02.2011 - 02.2013
B.Sc(IT) + GNIIT - undefined
NIIT
01.2007 - 01.2010
Similar Profiles
Sara Abdul WajidSara Abdul Wajid
Senior Implementation Manager at MoEngageSenior Implementation Manager at MoEngage
Manasa BRManasa BR
HR Business Partner at MoEngageHR Business Partner at MoEngage
SHIVAM THAKURSHIVAM THAKUR
Implementation Analyst at MoEngageImplementation Analyst at MoEngage
Hamed SalemHamed Salem
CAPSTONE REAL ESTATE at nonCAPSTONE REAL ESTATE at non
Rajaa RguibyRajaa Rguiby
Property Consultant at IS PropertiesProperty Consultant at IS Properties