Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Training and Certification
Timeline
Generic
Rinad Abida

Rinad Abida

Dubai,UAE

Summary

Experienced and dedicated hospitality professional with over a decade of service at Emirates within a supervisory role overseeing cabin crew performance and service delivery. With a career rooted in premium customer service, including VIP clientele, I bring a deep understanding of world-class hospitality standards. My passion lies in coaching and developing others.

I believe in the power of continuous learning and education to enhance skills and drive excellence. Now seeking an exciting opportunity to transition into a training role.

Overview

15
15
years of professional experience
1996
1996
years of post-secondary education

Work history

Cabin Crew Supervisor

Emirates Airlines
Dubai, UAE
11.2012 - 06.2025
  • Experienced Cabin Crew Supervisor with a strong track record of leading inflight teams to deliver exceptional customer service and ensure safety compliance.
  • Skilled in managing crew performance, resolving passenger issues, and maintaining high operational standards under pressure.
  • Ensured consistent delivery of service standards and brand values throughout all cabin operations.
  • Effectively managed crew and cabin resources to ensure smooth, efficient, and safe flight operations.
  • Led service recovery efforts, resolving customer complaints in line with company guidelines to ensure customer satisfaction.
  • Held responsibility for safety procedures, including crew fitness-to-fly checks, verification of legal and mandatory documentation, and security briefings (SafeTalk).
  • Monitored and managed crew rest in compliance with FLT (Flight Time Limitations) schemes.
  • Maintained a polished and professional image at all times to promote brand leadership and trust.
  • Delivered exceptional customer service, ensuring the highest standards were met at every stage of the journey.
  • Acted as a role model for the cabin crew, consistently demonstrating Service Personality behaviour's.
  • Managed customer concerns professionally, achieving resolutions aligned with service excellence and policy.
  • Provided real-time guidance and constructive feedback on cabin crew performance during flights.
  • Conducted motivational pre-flight briefings to align and energize crew members with clear goals and expectations.
  • Ensured full compliance and understanding of company policies and operational procedures among the team.
  • Accurately completed post-flight KIS (Key Information Sheet) reports to document key operational insights.
  • Handled emergencies calmly, minimizing panic amongst passengers.

Guest Relations Agent

Sofitel
Morocco
05.2010 - 10.2012
  • Achieved 5-star reviews for delivering outstanding customer service.
  • Welcomed guests with a warm and professional attitude, ensuring smooth and positive check-in experiences.
  • Improved guest satisfaction by effectively managing complaints and requests.
  • Maintained a clean, organized reception area to create a consistently strong first impression.
  • Managed guest bookings and inquiries promptly and accurately, supporting high customer satisfaction.
  • Assisted stressed or frustrated guests with empathy and professionalism to restore a positive experience.
  • Communicated clearly and effectively with customers in multiple languages to enhance service quality and accessibility.

Education

Master's degree - Psychology of Mental Health

Wolverhampton University
UK
09.2023 -

Bachelor - Tourism and Hotel Administration

Federation europeenne des ecoles (FEDE)
Geneva

Baccalaureate - Science

Tabriket High School
Morocco

Skills

  • Leadership
  • Coaching
  • Emergency management
  • Company culture and values
  • Conflict resolution
  • Customer service
  • First aid

Languages

Arabic
Native
French
Proficient (C2)
English
Proficient (C2)
Spanish
Elementary

Affiliations

  • Boxing Pilates' Reading

Training and Certification

Emirates - November 2012

  • IATA Aviation
  • IATA Dangerous goods
  • Aviation Medical Training
  • NAJM appreciation award
  • Passenger handling and service procedures


INFOHAS (Private training school for Stewards) - July 2009

  • Tourism


Mind Village Institute - February 2024

  • NLP Coach
  • NLP Practitioner
  • Timeline Therapy Practitioner
  • Life Coach


ACCOR Group

  • Keys of Luxury Experience
  • Fit for Business


LinkedIn

  • Developing Emotional Intelligence


Timeline

Master's degree - Psychology of Mental Health

Wolverhampton University
09.2023 -

Cabin Crew Supervisor

Emirates Airlines
11.2012 - 06.2025

Guest Relations Agent

Sofitel
05.2010 - 10.2012

Bachelor - Tourism and Hotel Administration

Federation europeenne des ecoles (FEDE)

Baccalaureate - Science

Tabriket High School

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Rinad Abida