Rinaldo Zuzarte
Restaurant Manager
Dubai
Summary
Accomplished and results-driven Restaurant Manager with over 15 years of progressive experience in high-volume, fast-paced dining environments across Dubai and Abu Dhabi. Proven track record of driving revenue growth, elevating guest satisfaction, and leading high-performing teams. Recognized for developing strong SOPs, enhancing operational efficiency, and delivering exceptional hospitality standards. Adept at team training, cost control and optimizing the customer experience.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
LOCA Restaurant and Bar
04.2017 - 07.2025
- Directed daily operations of a high-end outlet with 50+ staff, improving team retention by 25%.
- Launched new SOPs and service protocols to raise guest satisfaction scores.
- Optimized seating flow and reservations, increasing table turnover and revenue.
- Led staff training programs, ensuring compliance with health and service standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Manager
LOCA Restaurant and Bar
11.2015 - 03.2017
- Oversaw financial reporting, purchasing, and inventory management.
- Implemented service coaching, improving guest feedback metrics.
- Played a key role in brand consistency and customer retention strategies.
- Maintained 95%+ customer satisfaction ratings through personalized service strategies and proactive issue resolution.
Restaurant Supervisor
LOCA Restaurant and Bar
12.2009 - 10.2015
- Managed floor operations, ensuring smooth service and complaint resolution.
- Maintained hygiene protocols and assisted with event coordination.
- Coached junior staff and ensured service consistency.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
Diploma - Tourism And Hotel Management
Anjuman I Islam Institute of Hotel Management Technology
Mumbai, India 04.2001 -
Skills
- Restaurant Operations Management
- Customer Experience Optimization
- Staff Hiring, Training & Mentoring
- Inventory & Cost Control
- Budget Planning & Forecasting
- POS Systems (MICROS)
- HACCP & Health Safety Compliance
- Menu Engineering & Upselling Strategy
- Event Planning & Execution
- Labor Scheduling & Staff Retention
- Complaint resolution
CAREER HIGHLIGHTS
- Increased revenue by 25% in 6 months through strategic service flow optimization and menu design.
- Time Out Dubai Awards: Best Bar of the Year & Best Party Brunch (2018 & 2019).
- Maintained 95%+ customer satisfaction across Google, Best Bites, and SevenRooms.
- Implemented mentorship and performance programs that reduced staff turnover and boosted team morale.
Timeline
Restaurant Manager
LOCA Restaurant and Bar
04.2017 - 07.2025
Restaurant Manager
LOCA Restaurant and Bar
11.2015 - 03.2017
Restaurant Supervisor
LOCA Restaurant and Bar
12.2009 - 10.2015
Diploma - Tourism And Hotel Management
Anjuman I Islam Institute of Hotel Management Technology
04.2001 -
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