Rinki Gupta
Dubai
Summary
Driven and goal-oriented individual with strong communication and problem-solving skills, combined with knack for building relationships and negotiating deals. Proven ability to manage client accounts and deliver tailored solutions. Eager to contribute to success of team in role.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Accounts Executive
EARNEST INSURANCE BROKER
Dubai
08.2024 - Current
- Spearhead the promotion and advisory of Individual Health Insurance solutions within the UAE market, driving consistent achievement of performance KPIs
- Cultivate and manage client relationships through walk-ins, inbound inquiries, referrals, and cross-selling initiatives to expand portfolio growth
- Conduct comprehensive needs assessments to recommend coverage solutions aligned with client risk profiles
- Prepare competitive quotation comparisons across multiple insurers, ensuring optimal coverage, pricing, and value proposition
- Liaise effectively with underwriters for sub-standard cases, medical disclosures, and special approvals to facilitate smooth policy issuance
- Oversee end-to-end policy lifecycle management including issuance, renewals, endorsements, and amendments with strong attention to accuracy and timelines
- Provide clear and compliant explanations of policy terms, benefits, exclusions, and regulatory requirements
- Ensure strict adherence to CBUAE and Insurance Authority regulations, internal compliance frameworks, and documentation standards
- Maintain high client retention through proactive follow-ups, service excellence, and relationship-driven engagement.
- Utilize CRM platforms and insurer portals to streamline processing, reporting, and performance tracking.
- Build portflio in New business of around 3.6 M in the year 2025-2026.
- Reduced TAT from 2-3 working days to 1-2 working days
Associate, Medical Claims
SUKOON INSURANCE COMAPNY
Dubai, UAE
10.2022 - 07.2024
- Analyzing the claims based on the coding guidelines
- Managing the TAT of claims as per the authority guidelines.
- Collaborating with thedifferent departments in order to process the claims.
- Taking follow-ups related to the claims management and the denial management.
- Denial management and notifying provider for the denial done.
- Managed high-volume claims load effectively whilst ensuring accuracy and timeliness.
- Streamlined internal processes for improved productivity within the department.
- Maintained up-to-date knowledge about insurance regulations to provide informed advice to clients.
ASST. Insurance Officer
Thumbay University Hospital
AJMAN, UAE
02.2022 - 10.2022
- Closely worked in denial management & Reconciliation.
- Analysis of the claims related to Technical denials, Medical denials in order to improve the process.
- Found out the gaps in the RCM process and implementation of the improvements involved.
- Deep understanding of the reconciliation based on the signing off and the coordination between the insurance company and hospital.
- Negotiation for annual financial books closure in terms of soft denials and hard denials
- Managed Teams for providing the claims assesment
Education
Masters - Public Health
International Institute Of Health Management Research
01.2020 - 01.2022
Bachelor of Science - Nursing
Holy Family College of Nursing
01.2016 - 01.2020
Skills
- Microsoft Office
- Intuitive market understanding
- Cross-Selling products
- Advance Excel
- Tableau
- Research Methodology
- Problem-solving Attention to detail
- Customer Relationship Management
- Negotiation & Closing Skills
- Data analysis and interpretation
- Google reviews
- Key account handling
- Time-Management capabilities
- Product knowledgeability
Websites
RESEARCH PROJECT
An exploratory view on digital learning for capacity building of healthcare workers: a case-study of safe delivery app., Narrative review for updating module for maternal and newborn care in covid-19., A pre-experimental study to assess the effectiveness of structured teaching programme of HIV/aids among housekeeping & laundry workers in selected hospital of Delhi., Survey on the impact of traffic on the health of school going children in Delhi
Accomplishments
- Licentiate in III
- Best Google reviews in Individual in Current company
- Sports spirits won in many inter company matches
- Topper in Graduation in college 2020
- Got the merit scholarship in IIHMR Delhi
- Got selected for UDYAN care fellowship
- Got 1st position in the extempore organized by HOPE foundation
- Got 1st position in CNE Quiz on liver transplantation -nurse perspective zone-1(MAX healthcare).
- Got 2nd position in Apki Adalat for the topic of marijuana for therapeutic use at career health mela at JLN stadium, 2019
COMMUNITY ACTIVITIES
Participated in pulse polio programme many times., Go for free medical camps in micro-care labs at khanpur as nursing practitioner., Provided health education in core community regarding many health related topics such as Anemia, TB, SBE, Etc.
INTERNSHIPS
- MANAGEMENT TRAINEE, INSURANCE DEPARTMENT Thumbay University Hospital
- Assisting RCM in Revenue cycle Management
- Assisting in analyzing Data of 3,00,000 Patient to study the pattern of Insurance rejection rate.
- Assisting analyzing & Resubmitting the Pending/Rejected claims to insurance provider
- Assisting in handling the Denial Data & Performing the gap analysis
- PROJECT COORDINATOR INTERN MATERNITY FOUNDATION (MF)
- Data Analysis
- Learned Quality Improvement. Module editor of Safe Delivery App. Provide Suggestions for the feedback system for App. Provide training awareness for safe delivery app to healthcare provider at grass root level.
- NURSING INTERN Holy Family College of Nursing
- Management of the patient at medicine, surgery and in post-operative unit, Management of patient medical records and health records, Monitor and record patient’s condition and document provide care services, Treat medical emergencies, Administer workloads, Follow care regulations and standards, Work within and cooperate with a multidisciplinary team.
- MANAGEMENT TRAINEE Nada India Foundation
- Peer leader, media advocacy for indirect marketing for tobacco and related products, health
- Advocacy, conducted talk on NYIN platform on Tobacco and related disorders
Languages
English, Hindi, Punjabi,
Fluent
Affiliations
- Reading
- Badminton
- Dancing
- Gyming
Certification
Licentiate, III
Applied for Cert CII
Timeline
Accounts Executive
EARNEST INSURANCE BROKER
08.2024 - Current
Associate, Medical Claims
SUKOON INSURANCE COMAPNY
10.2022 - 07.2024
ASST. Insurance Officer
Thumbay University Hospital
02.2022 - 10.2022
Masters - Public Health
International Institute Of Health Management Research
01.2020 - 01.2022
Bachelor of Science - Nursing
Holy Family College of Nursing
01.2016 - 01.2020