Rinki Rai
Dubai
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Dynamic Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
Work History
Operation Manager
IDBI Bank Ltd
01.2011 - 10.2022
- Improved operational efficiency by streamlining processes and implementing cost-saving measures by 50%
- Reduced turnaround time by 75 % for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste by 85%
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs by 55%.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Increased profit by 38% by streamlining operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Credit Officer
ICICI Bank
02.2006 - 12.2010
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Reduced delinquency rates by 35 % by implementing effective portfolio management strategies.
- Streamlined loan approval processes with development of standardized credit policies and procedures.
- Improved cross-functional collaboration, working closely with sales and operations teams to meet business objectives.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks to 3 %
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
- Conducted regular account reviews to proactively identify potential risks in credit portfolio, taking corrective actions as needed.
- Facilitated timely decision-making on loan applications through clear communication with internal stakeholders and prompt resolution of any queries or discrepancies.
- Collaborated closely with underwriting teams to ensure seamless process from application submission to loan disbursement for clients.
- Adhered to banking standards and government lending guidelines for loan services.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Optimized credit approval and collection processes, improving operational efficiencies by over 75%.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Use Finacle version 11 and Finone to perform credit appraisals, document verification and loan approvals.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Referred delinquent accounts to collections department or outside resources.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
Junior Accountant
Ramalex Pvt Ltd
10.2003 - 04.2005
- Enhanced financial accuracy by 30 % by reconciling accounts and analyzing financial statements.
- Streamlined accounting processes by implementing efficient data management techniques.
- Assisted in budget preparation and monitoring for increased cost control and profitability.
- Reduced errors in financial reporting through meticulous review and analysis of documents.
- Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
- Increased efficiency in accounts payable processing by verifying vendor invoices against purchase orders and contracts.
- Managed client billing process to ensure prompt payment, improving cash flow management.
- Developed strong relationships with vendors through effective communication, leading to better payment terms negotiation opportunities.
- Supported inventory control measures by performing periodic physical counts and reconciling discrepancies with system data.
- Prepared bank reconciliations on monthly basis to identify potential discrepancies between company records and bank statements.
Education
Master of Arts - Finance
Symbiosis
Pune04.2005
Master of Arts - Accountancy And Taxation
Symbiosis
Pune04.2002
Skills
- Record Keeping
- Customer Service
- Financial Management
- Process Improvement
- P&L Management
- Inventory Management
- Performance Monitoring
- Risk Management
- Analytical and Critical Thinking
- Cost Reduction and Containment
- SAP Expertise
- Cross-Functional Communication
- Workforce Management
- Product Management
- Invoice Processing
Timeline
Operation Manager
IDBI Bank Ltd
01.2011 - 10.2022
Credit Officer
ICICI Bank
02.2006 - 12.2010
Junior Accountant
Ramalex Pvt Ltd
10.2003 - 04.2005
Master of Arts - Finance
Symbiosis
Master of Arts - Accountancy And Taxation
Symbiosis
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