Cricket
Rino Chandran
Asst. Sales Manager
Sharjah
Summary
Hardworking sales management professional bringing 15+ years of experience in Marine industry environments combined with forward-thinking approach to developing territories, boosting efficiency and strengthening processes. Dedicated to enhancing customer retention with service-focused approaches. Demonstrated record of accomplishment in cultivating strong sales channels.
Offering strong foundation in customer service and team collaboration, eager to learn and develop in sales environment. Brings proactive approach to understanding market trends and customer needs, paired with excellent organizational and communication skills. Ready to use and develop these skills in Assistant Sales Manager role.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Asst. Sales Manager
Consilium Middle East Marine Services LLC
07.2023 - Current
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Assisted sales team with completing customer transactions and managing issues.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Boosted team morale and cohesion by organizing regular sales strategy meetings.
- Cultivated relationships with vendors to ensure competitive pricing and product availability.
- Monitored competitor activities to adjust sales strategies accordingly.
- Developed and implemented innovative sales strategies, capturing new customer segments.
- Negotiated contracts with key clients to secure long-term partnerships.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Team Leader - Customer Support
Consilium Middle East Marine Services LLC
01.2022 - 07.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Senior Service Coordinator
Consilium Middle East Marine Services LLC
01.2020 - 01.2022
- Evaluated team performance against set targets, providing constructive feedback for continuous improvement efforts.
- Managed complex projects, adeptly coordinating resources and personnel while ensuring adherence to established timelines and budgets.
- Mentored junior coordinators, fostering their professional growth and enhancing their skills in service coordination.
- Facilitated knowledge-sharing sessions among team members to encourage continuous learning and skill development.
- Improved cross-functional collaboration with other departments to ensure seamless service delivery to clients.
- Reduced response times for urgent requests by establishing an effective escalation protocol within the team.
- Ensured timely invoicing for services rendered, contributing to improved cash flow management within the organization.
- Developed and maintained long-term client relationships through exceptional service and proactive problemsolving.
- Maintained up-to-date knowledge of industry trends, enabling the implementation of best practices in service coordination processes.
- Expedited project completion timelines by effectively prioritizing tasks based on urgency and importance levels.
- Negotiated favorable contracts with external vendors while maintaining high-quality standards in service offerings.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Participated in community events to promote services and engage with public.
Service Coordinator
Consilium Middle East Marine Services LLC
01.2014 - 01.2020
- Prepared reports on service performance metrics and key indicators for management review.
- Coordinated and monitored service activities to confirm work met all requirements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Streamlined service coordination processes for improved team productivity and response times.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
- Implemented new scheduling system to optimize resource allocation and maximize service delivery.
- Facilitated team meetings to discuss performance metrics, leading to unified approach towards service goals.
- Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Service Administrator
Consilium Middle East Marine Services LLC
01.2010 - 01.2014
- Developed user-friendly guides for commonly-requested services, streamlining client self-service options while reducing call volumes.
- Streamlined service processes for increased efficiency by implementing an improved record-keeping system.
- Monitored service performance metrics, identifying areas for improvement and recommending solutions.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Immediately brought critical issues to customer service manager for resolution.
- Organized and updated databases, records and other information resources.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Office Support
Consilium Middle East Marine Services LLC
01.2009 - 01.2010
- Served as an integral part of the office support system, consistently delivering high-quality results under pressure.
- Enhanced patient experience by providing efficient back office support and maintaining a clean, organized workspace.
- Improved communication between front office personnel, back office support staff, credit officers, compliance managers, auditors, IT specialists during quarterly reviews.
- Supervised office support staff, providing guidance and fostering a collaborative work environment for maximum efficiency.
- Enhanced customer satisfaction by providing timely and efficient front office support.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Supported office operations with efficient handling of incoming mail, faxes, and deliveries for seamless workflow.
- Completed data input support for various office administration systems.
- Supported administrative tasks such as filing, data entry, and document preparation, streamlining office operations.
- Supported front office staff by managing phone calls when needed, improving overall office efficiency.
- Supported office and field workers by fielding phone calls, scheduling appointments and processing mail.
- Streamlined communication channels between cash office staff members, fostering a cohesive work environment that supported team success.
Asst. Accountant
Fair deal Agencies Ltd
01.2009 - 07.2009
- Reviewed general ledger entries and assessed accuracy.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
Education
B.Com - computer application
Kerala University
Kerala 04.2006 - 01.2009
M.B.A - Operation Management
Sikkim Manipal University
01.2010 - 01.2012
Skills
Team building and development
Sales strategy development
Action planning
Relationship building and management
Sales goals
Sales expertise
KPI monitoring
Competitor analysis
Closing strategies
CRM software proficiency
Systems and software expertise
Goal setting
Effective communication
Problem-solving abilities
MS Office: Word, Excel, Outlook
ERP Systems: Lime, SAP, Oracle, Microsoft Dynamics 365, Customer web portals
Essential Duties And Responsibilities
- Primary in-charge for mobilization and de-mobilization of service arrangements for various projects across GCC Region.
- Coordinate with finance team on the receivables.
- Coordination with procurement, supply and logistics and manufacturer team to ensure complete, accurate and on-time Onboard service arrangements.
- Understand the technical requirements from the client and technical team and propose suitable solutions and proposals.
- Preparation of Budgetary project proposal, project cost estimation and tracking of the cost.
- Project planning, estimation, and management of turnkey projects.
- Develop Project plan and preparation of necessary documents for smooth progression of project.
- Head Service engineers and contract team for successful execution/ management of the project.
- Floating enquiries to Intercompany, Suppliers and Sub contractors.
- Manage/Process order to Intercompany, Suppliers/ Sub Contractors.
- Verify ’s Reported Times, Service Reports, and time sheets.
- Negotiation with the client, suppliers, and Subcontractors.
- Preparation / Revision of Service Price Lists.
- Execute the project orders and manage day to day service activities.
- Maintain customer closeness, relationships and assist to meet their requirements.
- Make sure the revenue and profit are in line with the forecasted figures, review and report to the department head.
- Maintain order acceptance and success rate in line with company requirements.
- Strictly comply the defines service process from enquiry to invoice.
- Arrange customer and agency feedback, review and escalate if required.
- Arranging Training for Engineers Onboard and Factory Trainings In coordination with Principles.
Physical Requirements
- Ability to maintain regular, punctual attendance and good medical health condition.
- Must be able to communicate/convince properly.
Working Conditions
Office environment and customer visits as per the requirement.
Job
Sales Manager, Sharjah, Service, Assistant General Manager, Full-time, Skilled
Interests
Badminton
GYM
Music
Timeline
Asst. Sales Manager
Consilium Middle East Marine Services LLC
07.2023 - Current
Team Leader - Customer Support
Consilium Middle East Marine Services LLC
01.2022 - 07.2023
Senior Service Coordinator
Consilium Middle East Marine Services LLC
01.2020 - 01.2022
Service Coordinator
Consilium Middle East Marine Services LLC
01.2014 - 01.2020
Service Administrator
Consilium Middle East Marine Services LLC
01.2010 - 01.2014
M.B.A - Operation Management
Sikkim Manipal University
01.2010 - 01.2012
Office Support
Consilium Middle East Marine Services LLC
01.2009 - 01.2010
Asst. Accountant
Fair deal Agencies Ltd
01.2009 - 07.2009
B.Com - computer application
Kerala University
04.2006 - 01.2009