RINSA RASHEED
Ernakulam,Kerala
Summary
Motivated and customer-focused graduate with a Diploma in Aviation and Airport Management and a Bachelor's degree in Economics. Skilled in customer service, communication, teamwork, and handling responsibilities in fast-paced environments. Eager to contribute to airport operations as a Ground Staff, Ramp Assistant, Passenger Service Agent, or Customer Service Agent.
Overview
1
1
Certification
3
3
years of post-secondary education
Work history
Customer Service Associate
faza Store
Ernakulam
2026.01 - 2026.06
- Provided friendly and professional customer service in a fast-paced retail environment.
- Assisted customers with product selection and processed payments accurately.
- Responded to customer inquiries and resolved complaints politely.
- Maintained cleanliness and organized products to ensure a safe and welcoming environment.
- Worked effectively with team members to support daily store operations.
Education
Diploma - Airline and Airport Management
Speedwings Aviation Academy
Ernakulam, Kerala 2025.01 - 2001.01
Bachelor of Arts (B.A) - Economics
St. Xavier’s College for Women
Aluva 2022.01 - 2025.01
Skills
- Customer Service
- Passenger Handling
- Airport Operations
- Safety Awareness
- Dangerous goods (DG) awareness
- Cash Handling
- Computer Skills
- MS Office
- Time Management
- Attention to Detail
- Problem Solving
- Teamwork
- Communication Skills
Certification
- IATA Dangerous Goods Regulations (DGR) Function 7.5
- IATA Passenger Ground Services
- Amadeus GDS Reservation System
- Advanced Air Fares and Ticketing
- Air Cargo Rating
LANGUAGES
English
Malayalam
Timeline
Customer Service Associate
faza Store
2026.01 - 2026.06
Diploma - Airline and Airport Management
Speedwings Aviation Academy
2025.01 - 2001.01
Bachelor of Arts (B.A) - Economics
St. Xavier’s College for Women
2022.01 - 2025.01