RINU R MATHEW
Dubai,UAE
Summary
Professional Sales Executive with 8 years of experience attending to needs of customers and converting prospects to increase sales.
Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Results-focused individual prioritising customer satisfaction.
Excellent sales ability and communication skills. Proactive, opportunistic worker, driven to continuously exceed sales targets.
Overview
11
11
years of professional experience
Work History
Senior sales executive
NEW BHARATH TYRES L.L.C
Dubai, UAE
02.2016 - Current
- Advised customers about products to address requirements for tyres.
- Greeted and tended to customers to address queries and concerns.
- Worked with team members to coordinate workflow and complete high-volume services in busy environments.
- Finalised customer payments to support front office staff and minimise wait times.
- Applied positive customer service approach to increase satisfaction levels.
- Completed duties to deliver on targets with accuracy and efficiency.
- Served customers to drive sales and deliver top-quality experiences.
- Set office policies and procedures to keep team members coordinated.
- Boosted product sales by offering selection guidance to customers.
- Promoted customer loyalty scheme at checkout.
- Accepted card, cash and cheque payments in POS register system.
- Processed invoices and payment runs with complete accuracy.
Sales supervisor
MIDDLE EAST HOLDINGS (K)LTD
NAIROBI, KENYA
11.2013 - 02.2015
- Documented and reported well data in company logs and reports.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Collected and processed payments.
- Contacted satisfied customers to offer additional services.
- Processed orders and recorded transactions accurately.
- Built lasting relationships with clients through customer service interactions.
- Set up appointments with potential and current customers to discuss new products and services.
- Processed invoices and payment runs with complete accuracy.
Technical assistant
KYROS SOFT TECH LIMITED
Kerala, India
02.2013 - 10.2013
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Tracked computer system and network performance to identify root causes of issues.
- Delivered successful projects within agreed budgets and timeframes.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Trained staff in software systems and processes to enhance productivity.
Education
Bachelor of Commerce - Tax
Grand college
Pandalam 04.2001 - 2009
Skills
- Employee management
- Business development
- Sales training
- Product knowledge
- Customer relations
- Data entry
- Sales and marketing
Languages
English
Advanced
Malayalam
Native
Hindi
Fluent
Timeline
Senior sales executive
NEW BHARATH TYRES L.L.C
02.2016 - Current
Sales supervisor
MIDDLE EAST HOLDINGS (K)LTD
11.2013 - 02.2015
Technical assistant
KYROS SOFT TECH LIMITED
02.2013 - 10.2013
Bachelor of Commerce - Tax
Grand college
04.2001 - 2009
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