Rio Vanessa Locsin Kulkarni
Abu Dhabi
Summary
Accomplished professional with extensive expertise in B2B account management and a strategic perspective. Demonstrates exceptional communication skills, leadership, and skilled negotiation abilities. Proficient in value-based selling, project management, and market analysis understanding. Adept at using CRM software, including Salesforce CRM, to enhance customer relationships and drive sales growth. Strong presentation proficiency, networking aptitude, and critical thinking prowess contribute to effective competitor awareness and complaint management. Career goal: to leverage comprehensive supply chain understanding and Microsoft Office suite mastery to optimise business operations and achieve organisational success.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
KEY ACCOUNT MANAGER
Fine Hygienic Paper FZE
02.2015 - 11.2024
- Successfully expanded B2B accounts base from 60-150 accounts
- Successfully closed deal with big accounts in designated Channel
- Achieving and maintaining highest GP% achievement in our Team
- Grew new product sales 100%
- Handling key accounts, (Big Facility Management Group, Golf Clubs, Restaurants, Trading Companies, Hotels)
- Strengthened key client relationships by developing tailored account strategies.
- Managed complex sales cycles for maximised business growth.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Negotiated profitable contracts to ensure mutual benefit.
- Implemented customer retention strategies, fostered strong relationships.
- Identified opportunities for cross-selling, created additional revenue streams.
- Cultivated a deep understanding of client businesses with thorough research and consistent engagement.
- Coordinated with internal departments for seamless service delivery to clients.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
Outdoor Sales Executive
MISTER UNIFORM Company
01.2013 - 01.2015
- Successfully closed deals with Schools and Universities for annual Uniform replacements for Students and Teachers
- Manage to get contract with Facility Management for Housekeeping staff Uniforms
- Successfully expanding the scope of work from Uniform to other accessories
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Crafted compelling pitches for securing high-value deals with clients.
- Streamlined sales process to enhance operational efficiency and productivity.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors
Sales Associate / Product Promoter
DFS – Dutyfree Abu Dhabi
09.2010 - 11.2012
- Achieving Sales Promoter Target monthly
- Achieving the Shop Monthly Target
- Increased customer satisfaction by providing exceptional service.
- Boosted brand awareness for raising sales performance.
- Ensured store cleanliness for a welcoming shopping environment.
- Handled cash transactions accurately to avoid discrepancies.
- Managed inventory, minimising stock shortages or overages.
- Assisted shoppers with product selection for improved buying experience.
- Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
- Created visually appealing merchandise displays attracting more foot traffic into the store.
- Identified potential upsell opportunities, enhancing overall profit margins.
Education
Bachelor of Science - Nutrition & Dietetics
CENTRO ESCOLAR UNIVERSITY
01.1998 - 01.2001
Short Course - Graphic Design
Filipino Association for Computer Excellence (FACE)
03.2013 - 05.2013
Secondary Level - undefined
Philippine Christian University
01.1994 - 01.1998
Skills
- Communication Skills
- Company and customer expertise
- Strategic perspective
- Leadership
- Skilled negotiation
- Value-based selling
- Project management
- Knowledge of crm software
- Capacity for empathy
- Market analysis understanding
- Presentation proficiency
- Networking aptitude
- Supply chain understanding
- Microsoft office suite mastery
- Critical thinking prowess
- Competitor awareness
- Complaint management
- Salesforce CRM
- Upselling and cross-selling techniques
- B2B account management
Custom
- Attended Persuasive Selling Format Training
- Ecolab Chemical Product Training
Languages
English
Fluent
Tagalog
Native
Affiliations
- Running and other sports
Accomplishments
2023 Eagle of the Year Awardees for Outstanding Sales Performance
Timeline
KEY ACCOUNT MANAGER
Fine Hygienic Paper FZE
02.2015 - 11.2024
Short Course - Graphic Design
Filipino Association for Computer Excellence (FACE)
03.2013 - 05.2013
Outdoor Sales Executive
MISTER UNIFORM Company
01.2013 - 01.2015
Sales Associate / Product Promoter
DFS – Dutyfree Abu Dhabi
09.2010 - 11.2012
Bachelor of Science - Nutrition & Dietetics
CENTRO ESCOLAR UNIVERSITY
01.1998 - 01.2001
Secondary Level - undefined
Philippine Christian University
01.1994 - 01.1998
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