Ripon roy
Sharjah,United Arab Emirates
Summary
Hardworking with extensive staff supervision experience. Skilled in planning and multitasking to meet busy sales floor demands. Excels in coaching and development to achieve committed, driven service teams Industrious individual experienced in managing and mentoring sales assistants. Possesses exceptional interpersonal skills to build rapport with customers. Competently drives employees to exceed targets.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Sales and customer service representative
Dar al Fakher mobile Tr
Sharjah, UAE
10.2019 - 09.2023
- Resolved or escalated customer issues for high levels of satisfaction.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Developed sales materials and promotional content to enhance interactions with customers.
- Completed thorough documentation in [Software] for each enquiry.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Whorehouse
Istanbul
Sharjah, UAE
06.2010 - 09.2019
- A brief statement summarizing your career goals and what you bring to the role of a storekeeper.
Professional Summary - Highlight key skills and experience related to storekeeping.
Mention years of experience in store management.
Skills:02/15/2015 - List relevant technical and soft skills, such as inventory management, organizational skills, attention to detail, and familiarity with relevant software/tools.
- Attended to customer needs promptly, leading shop teams by example.
- Monitored sales performance and motivated teams to increase service standards to raise profits.
- Resolved complaints to achieve full customer satisfaction.
- Led daily operations to maintain smooth store running.
- Monitored stock levels and ordered popular items to meet customer demand.
- Trained team to upsell products and navigate POS systems.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Mentored staff on handling and resolving customer concerns.
Education
High School -
kalapahina high school
bangladesh 01.2005 - 01.2007
Diploma -
chattogang college
Bangladesh 01.2007 - 01.2009
Skills
- Customer service
- EPOS Now
- Retail management
- Product ordering
- Opening and closing procedures
- Point Of Sale system operation
- Sale displays
- Social media marketing
- Purchase assistance
- Cash counting machine operations
- Loss prevention
- Invoicing and billing
- Stock management
Languages
English
Fluent
Hindi
Fluent
bangle
Fluent
Arabic
Elementary
das76467@gmail.com
Well, I’m currently an sales executive at Dar al Fakher mobile, where I handle our top performing client. And while I really enjoyed the work that I did, I’d love the chance to dig in much deeper , which is why I’m so excited about this new opportunity with
Timeline
Sales and customer service representative
Dar al Fakher mobile Tr
10.2019 - 09.2023
Whorehouse
Istanbul
06.2010 - 09.2019
Diploma -
chattogang college
01.2007 - 01.2009
High School -
kalapahina high school
01.2005 - 01.2007