An experienced Account Manager with over 8 years in the insurance industry specializing in Account Management, Retention / Business Development in Employee Benefits, General Insurance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Enterprise Account Manager - Account Management
AON
03.2023 - 04.2025
Managed revenue over USD 450,000 with 93% YTD renewal rate through cross-selling, upselling, and retention across SME and corporate portfolios for key clients like Diasorin Italy, Extron Singapore, and MoneyGram UK.
Managed client servicing, renewals, and retention with regular business reviews, operational updates, and policy performance insights for Employee Benefits and General Insurance
Led insurer negotiations via RFPs, advised on terms and coverage, managed claims, and implemented risk management strategies.
Delivered cover summaries, renewal reports, benchmarking, claims analysis, and invoicing to C-level, while managing daily client servicing, retention, and new business support.
Manager - Account Management
Policybazaar
06.2022 - 03.2023
Managed USD 320,000 insurance portfolio with 90% renewal rate, structuring employee benefits for Tata Group across new and existing clients.
Servicing medium and large size clients to ensure all technology driven commitments are fulfilled.
Serviced clients through endorsements, invoicing, budgeting, and coordination to meet compliance, underwriting, and client expectations.
Support in expansion of existing clients and generating new business.
Manager - Account Management
MediAssist
03.2021 - 06.2022
Maintaining and retention of corporate by achieving service level agreement of brokers, insurers and clients.
Handled a team of 4 CRMs in various regions to meet daily requirements of the insurers and brokers.
Managing and coordinating with inter departments and Insurers for claim processing, and end to end settlement.
Assistant Manager - Account Management
Marsh McLennan
10.2019 - 01.2021
Collaborated with account managers and leadership on onboarding, retention, and cross-sell, managed USD 280,000 with 89% renewal for key clients like Knauff Germany and WIPRO.
Managed placement and servicing of employee benefits and general insurance, meeting global client requirements through RFPs, quote comparisons, and insurer negotiations..
Prepared renewal reports, endorsements, invoices, and audits for client approval and new sales..
Maintained relationships with clients, decision-makers, insurers, and TPAs to ensure smooth claims assessment and timely settlement.
Added value to broking services through gap analysis and market trend analysis..
Associate - Operations
Jardine Lloyd Thompson
08.2016 - 09.2019
Managed insurance placement and policies for Liability business (Commercial Lines, D&O, PI, Cyber) to meet revenue targets for key clients like Dentsu Aegis, BNP Paribas, WorleyParsons, and British Airways UK.
Prepared broker slips, renewal contracts, reinsurance slips, and credit/debit notes, endorsements, and addendums.
Collaborated with the UK team on direct placements and reinsurance for financial risk products.
Contributed to SLA compliance, audits, and timely reporting to the UK team within TAT.
Assisted stakeholders with large accounts and insurer queries on outstanding premiums and receivables via debit/credit notes to Xchanging Insure Services
Education
Post-Graduation in Insurance and Risk Management -
Insurance Institute of India
Mumbai
04.2019 - 01.2021
Bachelors in Management Studies (B.M.S) -
Mumbai University
Mumbai
04.2013 - 04.2015
Skills
Negotiation with Vendors and Insurers
Client Relationship Management
Key Account Management
Sales Presentations and Public Speaking
Underwriting and Placement
Time Management
Sales and Strategy
Timeline
Enterprise Account Manager - Account Management
AON
03.2023 - 04.2025
Manager - Account Management
Policybazaar
06.2022 - 03.2023
Manager - Account Management
MediAssist
03.2021 - 06.2022
Assistant Manager - Account Management
Marsh McLennan
10.2019 - 01.2021
Post-Graduation in Insurance and Risk Management -
Insurance Institute of India
04.2019 - 01.2021
Associate - Operations
Jardine Lloyd Thompson
08.2016 - 09.2019
Bachelors in Management Studies (B.M.S) -
Mumbai University
04.2013 - 04.2015
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