Rishi Khiara

Managed & supervised the accreditation partner and ensured successful timely deliveries of passes.

• Worked closely with the two organizing agencies involved to make sure all staff,contractors, vendors - F&B and Retails, with their respective staff were registered prior to their work commencement onsite.
• Kept track of all pass issuances and maintained a well-organized report for all contractors and events staff.
• Sent daily reports & updates on accreditation status to respective management personnel.
• Worked closely with the production & logistics team to make sure all Vehicle Access Parking Passes are being issued in a timely manner.
• Undertaking documentary reviews of applications.
• Followed up with respective zone managers to make sure the right category & access is being handed out to staff for live event access.
• Investigated complaints & concerns about accreditation process & portal.
• Made sure all accreditation details are being filled in accreditation portal accurately such as name, position, area where they will be working.
• Assisted Senior Operations Manager in any other requirements for the project

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Help the VIP team to set up guest credentials, lanyards, wristbands, signage & distribute hospitality wristbands
• Fight Night – Greet & Assist VIP guests at the VIP Lounge
• Communicate with guests at check-in, wayfinding seats in arena & pass guest to ushers
• Answer any guest questions about the fight, VIP Experience & direct to On Location staff when needed
• Assist with post event Octagon Photos & with set up and breakdown
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Collaborated with team members to achieve target results.
• Increased customer satisfaction by resolving issues.

Responsible for assisting in the coordination & delivery of Accreditation services for Expo 2020, supporting the implementation of a seamless Accreditation business process & integrated engagement plan that meets the requirements of Expo 2020.

• Manage & coordinate the planning and engagement of the International Participant operations at Accreditation facilities on the Expo 2020 site.
• Maintenance of Accreditation process across the Expo 2020 site for all pavilions & staff involved in the event.
• Engage with various stakeholders & clients representing countries participating in the Expo 2020 event.
• Maintain records, data entry & management on the Accreditation system & keep impeccable track of documentation, versions and changes
• Identify critical data trends & build data visualization tools to highlight potential issues and transform complicated problems into simplified trackable ones.
• Assists with collating reports & the provision of data, according to audit or UAE government requirements.
• Supports management of key projects, ensuring performance of same is appropriately tracked, and stakeholders are frequently kept informed of progress.

Managed & maintained existing client relationships being the primary liaison for both divisions by being responsible for the effective oversight of client projects & execution of planned activities.

• Supervised a team of 10 who worked in the Dubai Duty Free shops inside Dubai International Airport & Dubai World Central Airport, scheduled shifts & resolved team issues on shop floor & internally to ensure smooth flow of operations.
• Assessed team performance, assigned targets & implemented a reward incentive schema, ensuring a 100% growth in sales. Assigned targets were achieved rapidly thereby increasing overall team productivity by 90%.
• As a primary point of contact, grew strong working relationships with assigned client’s purchase retail teams & resolved outstanding issues with stock control and product price discrepancies. Reduced price errors & improved stock management by 90%.
• Presented new products with respective presentations, samples, quotations, trade deals & promotions leading to new listings. Aided with training sessions to educate DDF staff on new products listed.
• Provided market research support by conducting respective gap analysis across the multiple retail stores, analyzing sales data bi-weekly & implementing monthly promotions.
• Assisted the marketing team to implement trade promotions across various stores & advertised deals on social media channels such as Facebook & Instagram.
• Maintained status reports on promotions & the impact on sales for evaluations.
• Troubleshoot issues & updated Dubai Duty Free online shopping portal on Truebell listings.
• Prepared sale reports, annual budgets & respective forecasts with reasonable accuracy.
• Reduced margin of error by 80% by maintaining database of price sheets, sale reports & monitored price validity dates to ensure promotions & maximizing respective profits.
• Enforced credit terms & managed debt by timely collection of payments.

Prepared detailed individualized leisure tours, escorted group tours, corporate business travel plans for Outbound & Inbound travel.

• Led & managed a team of travel agents in the sale of Escorted Group Tours to 9 destinations, each with a group departing weekly throughout the year during the summer, winter and religious holidays, each with varying number of passengers.
• Designed & sold flexible independent travel packages inclusive of flight tickets, hotel bookings, cruises, travel insurance, rail reservations (EU & International), transfers, excursions, sightseeing tours & assisted with respective visa procedures.
• Assisted the marketing team in designing & launching holiday program products across Social Media platforms such as Instagram, Facebook & LinkedIn in addition to placing advertisements in the newspapers & on radio channels.
• Organized & assisted with the logistics, tours, sightseeing, transfers and hotel stay for a group of 600 people from India for a week-long inbound tour of Dubai.
• Managed & assisted with the logistics, sightseeing, transfers and hotel stay for a group of 200 people for The First Ever Global Gem & Jewelry Fair held at Atlantis.

Responsible for providing sales & administrative support.

• · Maintain quotations, purchase orders & delivery notes.
• Scheduled appointments, arranged & coordinated meetings between clients, consultants, engineers & the Managing Director of the company.
• Conduct meetings with purchase managers & conduct site inspections to help clients in obtaining ideal solutions to their requirements.
• Attend exhibitions & conferences as a representative to study the current market trends of latest tech & services in the field.
• Reorganizing client files & cataloging them thereby reducing file search time. Keeping stock of office inventory.
• Maintaining company email accounts for Managing Director’s by centralizing accounts & creating backup system preventing data loss. Contributing & maintaining office system network of 6 computers & multiple peripherals.

Examined, inspected & checked in scholarly journals, periodicals & serials. Prepared old journals & serials for binding & maintained records of bound materials. Provided monthly statistics of checked-in periodicals.

• Contributed to the development & maintenance of a categorized catalog system for journals of Arabian, Chinese, Japanese, Indian, French, German, Russian, Spanish, Italian & Greek origins into the University’s online catalog.
• Cleared & closed old records thereby preventing system crashes.
• Reorganized & updated the serials record filing system by cataloguing & discarding old records & creating online backups for efficient operations, reducing search time by 50%.
• Generate binding record tickets of journals & serials to be bound, reduced workload by 70%.
• Contributed to training of fellow newly hired colleagues in procedures around the library, thereby reducing training time by 50%.

Graded homework assignments, classwork projects, examinations & quizzes for a class of 200 students.

• Evaluated, reviewed & contributed to the re-design of the online grade book which reduced data entry time by 90%, allowing the system to be efficient & increasing productivity by 100%.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Recorded grades for coursework and tests in online reporting system.
• Graded assignments and reported individual progress to teacher.
• Provided support to help students with special needs learn and grow.

Provided administrative support, arranged meetings & conferences. Maintained inventory of office & adaptive equipment & ensured technical repairs took place. Scheduled appointments between parents, students & academic advisors.

• Managed staff of 5 lab assistants for the Adaptive Lab.
• Coached POD students in use of specialized adaptive software & hardware. Scribed notes for disabled students in classes. Tutored disabled students in multiple subjects, mainly Mathematics & proctored examinations.
• Liaised between IT department & NASA contact for the college in installing MathTrax, a graphing math software developed by NASA
• Designed an online calendar system to set up appointments faster & accurately, thereby reducing systems errors & increasing system efficiency. Reduced file search time by having catalogued & reorganized 600+ student files by an online backup system.
• Clarified school policies & advised detailed procedures to parents & students, thus allowing advisors to help their students on their academic careers effectively.