RISHI RAMACHANDRAN

• Maintain a high level of customer service with client/University.
• Dealing with client complaints and the ability to provide satisfactory solutions maintain a log and follow the SOP. Training junior colleagues with New York University travel policies.
• Monthly rostering of staff by checking the requirements of the season and client.
• Selling preferred carriers as well as travel-related services, such as car hire, hotel, travel insurance, and visas Ensure all reporting is completed daily in the agreed format and time scale.
• Meeting Nirvana standards always.
• Helping different departments in managing their travel requirements.
• Specialized in large/ Group student travel movement as per the University's needs.
• Cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, travel dates, costs and accommodations.
• Successfully done group events like CSAW, CCS, GTA, Student Seminars, student travel for Fall Spring and
• J-term, institute groups and other department large travel movements and events.
• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events etc.) to travellers.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages Deal with occurring travel problems, complaints, or refunds.
• Attending travel seminars to remain updated with tourism trends.
• Maintain and update profiles for corporate and customer travel. Network with other tour operators and maintain a good relation.
• Maintain statistical and financial records, by use of TRAACS accounting system. Meet profit and sales targets.
• Trained as a complete travel professional, and one stop desk for the client for any travel related queries such as flights, hotels, tour packages, airport transfers, visas, airport meet and assist, car rental, travel insurance etc.…

• Effectively organized staff placement per shift with zero error rate.

• Maintain a high level of customer service with client/University
• Dealing with client complaints and an ability to provide satisfactory solutions maintain a log and follow the SOP
• Training junior colleagues with New York University travel policies
• Monthly rostering of staff by checking the requirements of the season and client
• Selling preferred carriers as well as travel-related services, such as car hire, hotel, travel insurance, and visas Ensure all reporting is completed daily in the agreed format and time scale
• Meeting Nirvana standards always
• Helping different departments manage their travel requirements
• Specialized in large/ Group student travel movement as per the University's needs
• Cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations
• Successfully done group events like CSAW, CCS, GTA, Student Seminars, student travel for Fall Spring and
• J-term, institute groups, and other department large travel movements and events
• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travellers
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages Deal with occurring travel problems, complaints, or refunds
• Attending travel seminars to remain updated with tourism trends
• Maintain and update profiles for corporate and customer travel
• Network with other tour operators and maintain a good relation
• Maintain statistical and financial records, by use of TRAACS accounting system
• Meet profit and sales targets
• Trained as a complete travel professional, and one stop desk for the client for any travel related queries such as flights, hotels, tour packages, airport transfers, visas, airport meet and assist, car rental, travel insurance etc.…
• Used GDS to plan and sell airline tickets, accommodations and other travel services according to client needs.
• Enabled efficient client correspondence by maintaining accurate records in CRM.
• Maximised sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
• Utilised Global Distribution Systems to conduct booking transactions.
• Advised customers on visas and travel safety.
• Adhered to clients budgets while making plans.
• Managed portfolios of High Net Worth clients, providing comprehensive service from pre- through post-trip.

• Handling Group and Venue diaries to ensure optimum profitability of the operation
• Recording, monitoring, and assessing results of referred inquiries between companies and accordingly maintaining a database of 10 key clients
• Obtaining necessary authority for expenses and recording same in line with company policy Managing any reasonable duties as specified by Head of Venue Reservations/ Group
• Highlights:
• Holds the distinction of achieving sales activities within specified time scales as directed by Group Sales and

• Supervise efficient operations and monitor the performance of the assigned team to achieve revenue, yield, and volume targets
• Achieve seat factor and revenue factor targets through the control of overbooking and class-mix
• Monitor holiday traffic and group bookings on all future departures to ensure that optimum seats are protected for high-yield passengers
• Manage flight booking and overbooking profiles whilst maintaining an optimal class and traffic mix for the allocated flights
• Implementing and monitoring existing Inventory policies and procedures such as waitlisted management and queue management
• Ensures adherence to policies by Jet Airways sales teams and flags to their Inventory
• Manager areas of abuse
• Monitoring route performance and trends and amending Inventory Management controls and strategies to address areas of weakness or to capitalize on areas of strength
• Delivering the highest standards of flight optimization (class allocations and overbooking levels) on the routes under their control in order that route revenue and company profitability are maximized
• Monitoring the performance of the PROS Revenue Management system on their routes and to recommend and implement changes to system parameters and settings in order to improve performance
• Ensure team compliance with all 9W reservation policies and procedures and standards of guest service (i.e., handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
• Handle day-to-day problem resolution, escalating to higher levels as required Assign duties, responsibilities, staff roster and leave records
• Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e
• Schedule training in AUH, shadowing for new joiners etc);
• Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members
• Ensure all monies are accounted for and TSR tallies
• Ensure ticket stocks are correctly logged, stocked, and stored and all material is properly stocked and displayed
• In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained
• Responsible for having queues, PTA issues, TODs, and re-issues completed in a timely manner
• Highlight:
• Played a stellar role in managing the agents, fare structuring, and flight inventory management
• Received accolades for coordinating the inaugural function of the Cochin flight from Jet Airways
• Awarded best employee of the month during Customer service days at Jet airways.

• Completed bookings and reservation amendments using Sabre reservation software.
• Negotiated corporate reservation rates to meet client budget requirements.
• Processed payments and online bookings with zero error.
• Represented brand to domestic and international guests with exemplary presentation skills.
• Acted as first point of contact for customers to resolve potential issues with reservations.
• Conducted calls professionally and politely to maintain excellent service standards.
• Liaised with corporate booking agents to coordinate and update itineraries.

• Answered customer telephone calls promptly and improved on-hold wait times.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

• Front office, Service, Kitchen and Housekeeping Departments
• Description: Gained knowledge about how the department works

• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.