RISSA MAE "SAM" TIO
Dubai
Summary
Results-driven professional with extensive experience in office management and administration, specializing in enhancing efficiency and customer relations. Strong leadership abilities complemented by advanced organizational and technical skills. Committed to delivering high-quality support and ensuring team alignment with business objectives. Proven track record of fostering collaboration among diverse teams to drive service excellence.
Overview
17
17
years of professional experience
Work History
Project Manager for Kitchen Appliances
CASA MILANO by Danube Group
Dubai
12.2022 - Current
- Schedule the work for the installation and commissioning team and ensure that they are completing the projects according to the project's milestones and deadlines.
- To handle all coordination and correspondence with projects parties regarding the project work progress
- Keep track of the situation of each project till handing over and update the ERP system, Accounts, DPD team accordingly
- Providing Quotations, Technical Data Sheets, Prices, and other relevant documentation
- Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
- Communicating with executive's level to keep the project aligned with their goals
- Doing the site inspection
- Planning, monitoring, and documenting tasks throughout a project
- Ensuring all tasks, deliverables, and project materials are delivered promptly
- Ensuring top-quality results and success for a project
Senior Executive Assistant
MILANO by DANUBE HOLDING
Dubai
08.2019 - Current
- Supported daily operations for Two Milano Directors, ensuring smooth workflow.
- Developed and maintained filing systems, databases, records management systems, and other office resources.
- Coordinated travel arrangements, including flights, hotels, visas, and related overseas matters.
- Processed international visa applications for various countries, including China and Schengen.
- Managed JAFZA gate pass applications and approvals for staff attendance and leave.
- Delivered product training to new coordinators to enhance showroom effectiveness.
- Organized meetings by preparing documents and agendas while managing communication.
- Prioritized and responded to 1000 emails daily, ensuring timely communications.
- Provided general administrative support for Milano and Casa Milano teams.
- Provided administrative support to the executive team, managing calendars and scheduling meetings.
- Acted as a liaison between the executive team and other departments within the organization.
Senior Commercial Executive- Sanitary
Danube Building Materials LLC
Dubai
08.2019 - 09.2022
- Prepare Quotations for Milano and Casa Milano Sanitary Ware Products all over GCC, and Pro forma Invoice, correspondence and emails
- Handles the B2B Discount Traders Price Approvals of Milano Branches all over GCC Countries and Milano Project Prices.
- Preparing necessary presentation materials for meetings such as Material and Technical Submittals, Warranty Certificate of each sanitary wares, Technical Data Sheets, etc…
- Coordinating the Milano Sales Team by filing important sales documents and communicating relevant information
- To manage and support the business development function which is responsible for the acquisition of new projects and project bids
- Handles UAE, Oman, Qatar, & Bahrain Project 23 Salesman
- Assisting OMAN Project in Milano with 5 outdoor salesmen
- Monitor the team's progress, identify shortcomings and propose improvements
- Ensuring the company remains responsive and proactive to clients and potential clients
- Arranging for Samples and Assisting Materials to be delivered
- Assist & Works directly with the Milano Director, General Managers, & Product Heads
- Attend to Export Sanitary Enquiries via our Export Salesman
- Preparing and Reading BOQ Sanitary wares for Milano Projects
- Supporting B2B/B2C branches in any Sanitary ware enquiries
- Key Role: Promoted to a Senior Role after 1 year
Personal Affairs Supervisor
Eyelash Extension Center bar LLC
Dubai
02.2018 - 07.2019
Admin Assistant/HR Assistant
VAAO Advertising FZ LLC
Dubai
01.2017 - 07.2017
Retail Sales Executive/ Senior Customer Service
Singapore Telecommunications PTE Ltd
Singapore
07.2012 - 07.2014
Senior Sales Executive
Starhub Telecommunication Ltd
Singapore
04.2010 - 04.2012
Customer Service Assistant
Philippine Long Distance Telecommunication Company (PLDT)
Philippines
04.2008 - 10.2009
Education
Bachelor of Science - Business Administration, Major in Marketing
Ateneo de Davao University
Davao City, Philippines03.2009
Skills
- Customer service and support
- Travel coordination
- Team collaboration
- Task prioritization
- Document management
- Time management
- Sales and call handling
- Microsoft Office Suite
- English proficiency
- Project support
- Complaint resolution
- Business development
- Verbal and written communication
- Discretion and confidentiality
- Administrative skills
- Schedule & calendar planning
- Meticulous attention to detail
Languages
- Filipino
- English
Visa
Employment
Uae Driving License
Yes
Timeline
Project Manager for Kitchen Appliances
CASA MILANO by Danube Group
12.2022 - Current
Senior Executive Assistant
MILANO by DANUBE HOLDING
08.2019 - Current
Senior Commercial Executive- Sanitary
Danube Building Materials LLC
08.2019 - 09.2022
Personal Affairs Supervisor
Eyelash Extension Center bar LLC
02.2018 - 07.2019
Admin Assistant/HR Assistant
VAAO Advertising FZ LLC
01.2017 - 07.2017
Retail Sales Executive/ Senior Customer Service
Singapore Telecommunications PTE Ltd
07.2012 - 07.2014
Senior Sales Executive
Starhub Telecommunication Ltd
04.2010 - 04.2012
Customer Service Assistant
Philippine Long Distance Telecommunication Company (PLDT)
04.2008 - 10.2009
Bachelor of Science - Business Administration, Major in Marketing
Ateneo de Davao University
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