RISWANA MUHAMMED
Dubai,United Arab Emirates
Summary
Experienced Patient Administrator with proven success in coordinating,
Detail-oriented medical records administrator provides excellent customer service experiences by being sensitive to patient needs. Displays confidence when dealing with various departments within hospital. Correctly utilizes multiple electronic records systems and software.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Patient administrator
Dr. Nair's Hospital
Kerala, India
09.2021 - 12.2023
- Greeted patients promptly, providing professional, efficient service to maintain reception flow.
- Responded to changing department needs, providing responsive, proactive administration support.
- Updated patient records with accurate, current information for reliable medical reference.
- Worked with discretion and empathy to maintain patient comfort and confidentiality.
- Triaged and prioritised patients according to conditions and appointment criteria.
- Input data manually or by scanning documentation using office equipment.
- Released medical records upon request according to procedures and policies.
- Advised management and staff on medical records procedures and problems to maintain seamless operations.
- Answered questions from patients, clinicians and researchers accessing medical records.
- Advised patients of test result outcomes and booked follow-up appointments requiring further investigation.
- Prepared and delivered case notes for different individual or team needs.
- Followed required policies and protocols regarding medical releases to authorised persons or agencies.
Education
B. Com With Computer Application - Computer Application
Kerala University
India Kerala 06.2018 - 03.2021
Higher Secondary Education -
Mount Carmel Convent Anglo Indian girls high school
Skills
- Customer Service
- Attention to Detail
- Computer literacy
- Medical record management
- Patient note summarising
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
Languages
English
Fluent
Hindi
Advanced
Malayalam
Fluent
Timeline
Patient administrator
Dr. Nair's Hospital
09.2021 - 12.2023
B. Com With Computer Application - Computer Application
Kerala University
06.2018 - 03.2021
Higher Secondary Education -
Mount Carmel Convent Anglo Indian girls high school
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