Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Rita Owusu Bempah

Rita Owusu Bempah

Dubai,United Arab Emirates

Summary

Dedicated professional with expertise in Microsoft suite and a strong client-focused approach. Demonstrates resilience in stressful situations and excels in helpdesk operations, ensuring customer satisfaction through effective communication and courtesy etiquette. Proficient in data entry and time management, with a proven ability to handle pressure while adhering to company policies. Committed to enhancing customer retention through strategic tactics and maintaining a patient attitude.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Security guard

Ultimate Security Service
Dubai , UAE
11.2023 - Current
  • Detected intrusion attempts using advanced surveillance technology, preventing loss or damage to property.
  • Facilitated smooth flow of traffic during special events, minimising disruptions and congestion.
  • Enforced company policies by educating staff about security procedures.
  • Provided excellent customer service, assisting visitors with directions or inquiries.
  • Monitored CCTV systems for potential security breaches.
  • Trained new staff on security protocols for improved team performance.

Office assistant

Emirates School of Establishment ,Maisaloon
Dubai , UAE
08.2021 - 08.2023
  • Performed data entry tasks diligently, maintaining accurate office records at all times.
  • Maintained a tidy reception area, creating a positive impression on visitors.
  • Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
  • Enhanced communication for better team coordination by answering calls and emails promptly.
  • Assisted with event planning activities; contributed significantly towards successful corporate events and gathering.
  • Improved office efficiency by organising and managing files.
  • Supported staff with administrative needs for photocopying, faxing and filing.

Education

Diploma - General Studies

T.I Amass Senior High School
Ghana
05.2015 - 07.2018

Skills

  • Microsoft suite expertise
  • Courtesy etiquette
  • Client-Focused approach
  • Resilience to stressful situations
  • Patient attitude
  • Familiarity with company policies
  • Time-Management prowess
  • Helpdesk operations
  • Pressure handling
  • Strong written communication
  • Telephone manners
  • Data entry proficiency
  • Customer retention tactics

Accomplishments

Certificate of Appreciation From Mediclinic Parkview During JCIA

Timeline

Security guard

Ultimate Security Service
11.2023 - Current

Office assistant

Emirates School of Establishment ,Maisaloon
08.2021 - 08.2023

Diploma - General Studies

T.I Amass Senior High School
05.2015 - 07.2018
Rita Owusu Bempah