Rita Owusu Bempah
Dubai,United Arab Emirates
Summary
Dedicated professional with expertise in Microsoft suite and a strong client-focused approach. Demonstrates resilience in stressful situations and excels in helpdesk operations, ensuring customer satisfaction through effective communication and courtesy etiquette. Proficient in data entry and time management, with a proven ability to handle pressure while adhering to company policies. Committed to enhancing customer retention through strategic tactics and maintaining a patient attitude.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Security guard
Ultimate Security Service
Dubai , UAE
11.2023 - Current
- Detected intrusion attempts using advanced surveillance technology, preventing loss or damage to property.
- Facilitated smooth flow of traffic during special events, minimising disruptions and congestion.
- Enforced company policies by educating staff about security procedures.
- Provided excellent customer service, assisting visitors with directions or inquiries.
- Monitored CCTV systems for potential security breaches.
- Trained new staff on security protocols for improved team performance.
Office assistant
Emirates School of Establishment ,Maisaloon
Dubai , UAE
08.2021 - 08.2023
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Assisted with event planning activities; contributed significantly towards successful corporate events and gathering.
- Improved office efficiency by organising and managing files.
- Supported staff with administrative needs for photocopying, faxing and filing.
Education
Diploma - General Studies
T.I Amass Senior High School
Ghana 05.2015 - 07.2018
Skills
- Microsoft suite expertise
- Courtesy etiquette
- Client-Focused approach
- Resilience to stressful situations
- Patient attitude
- Familiarity with company policies
- Time-Management prowess
- Helpdesk operations
- Pressure handling
- Strong written communication
- Telephone manners
- Data entry proficiency
- Customer retention tactics
Accomplishments
Certificate of Appreciation From Mediclinic Parkview During JCIA
Timeline
Security guard
Ultimate Security Service
11.2023 - Current
Office assistant
Emirates School of Establishment ,Maisaloon
08.2021 - 08.2023
Diploma - General Studies
T.I Amass Senior High School
05.2015 - 07.2018