Rita Roy

Manage guests.

Maintain smooth operation throughout.

• Followed company regulations and rules to promote safe environment for travelers and employees.
• Checked whether personnel completed required duties and responsibilities during respective shifts.
• Ensured safety and comfort of customers onboard aircraft.
• Resolved passenger conflicts and medical emergencies during flights.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Responded to passenger emergencies to provide first aid.
• Used excellent customer service skills in addressing passengers' needs.

• Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
• Checked documentation and corrected issues in prompt fashion.
• Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
• Monitored guest feedback, using to improve service and departmental operations.
• Enhanced response and resolution systems to meet changing demands.