RITA FLOWERS KAMUGISHA
Abu Dhabi
Summary
ABU DHABI – UAE Dedicated Sales support with over 7 years of working experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Etisalat
01.2018 - Current
- Function as first point of contact for customers, engaging them in dialogue to determine their purchasing needs. On Average 50 customers per day
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Guide customers through payment procedures ( using cash or processing credit cards in exchange for goods and services
- Ensure that discrepancies are communicated to our manager directly
- Assist customers with their returns, queries and ensure brand image enhancement and customer expectations are met
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to Manager.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Client Relationship Officer /Call Center Agent
NCR UGANDA
01.2015 - 04.2018
- • Oversaw financial institutions and successfully generated revenue streams by developing tailored company strategies, products, and solutions to meet customer needs.
• Developed sales opportunities within existing accounts and successfully acquired new business accounts.
• Conducted meetings with clients, identified their requirements, and proposed effective solutions.
• Effectively managed and resolved customer complaints by understanding customer concerns, identifying root cause, providing clear explanations regarding best solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Maintained accurate customer records by updating existing customer information and entering new customer information into system.
• Proactively attracted potential customers by promptly addressing product and service inquiries, providing relevant information about other products and services.
• Managed customer accounts by opening and maintaining records, ensuring accurate and up-to-date account information.
• Prepared comprehensive product or service reports by collecting and analyzing customer information.
• Demonstrated commitment to teamwork by actively contributing to team's goals and achieving related results as required.
SALES EXECUTIVE
MULTI-CHOICE UGANDA LTD
01.2013 - 01.2015
- Conducted market research to identify selling possibilities and evaluate customer needs
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Established and maintained positive relationships with vendors to determine product availability and quality
- Built relationships with customers and community to promote long term business growth
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
Bachelor of Science - Science And Information Technology
Uganda Christian University
Uganda10.2013
Skills
- Operational excellence
- Customer service specialist
- Good verbal and written communication skills
- Organizational skills
- Teamwork
- Data base management
- Customer Service Awareness
- Excellent Customer Service Proficiency
- High Customer Service Standards Adherence
- Customer service optimization
Timeline
Customer Service Representative
Etisalat
01.2018 - Current
Client Relationship Officer /Call Center Agent
NCR UGANDA
01.2015 - 04.2018
SALES EXECUTIVE
MULTI-CHOICE UGANDA LTD
01.2013 - 01.2015
Bachelor of Science - Science And Information Technology
Uganda Christian University
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