Ritha Thadevus
ABU DHABI,UAE
Summary
Results-driven professional with a strong work ethic and extensive experience in business development and sales strategy development. Adept at decision-making, customer complaints escalation, and negotiation techniques. Proficient in CRM software and customer relationship management systems, ensuring optimal client satisfaction and retention. Committed to leveraging skills to drive business growth and enhance customer relationships.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Customer Relation Manger
Gramiyaa
Bangalore, India
2021.06 - 2025.01
- Company Overview: Gramiyaa makes minimally processed oils and ghee, which are delivered super-fast to our customers across the country from local warehouses in 5 metros
- Handle inbound/outbound customer calls
- Worked effectively in fast-paced environments
- Learned and adapted quickly to new technology and software applications
- Gramiyaa makes minimally processed oils and ghee, which are delivered super-fast to our customers across the country from local warehouses in 5 metros
- Contact: Sanjay Sanjay@gramiyaa.com
Senior cabin crew
Indigo Airlines
Bangalore, India
2018.05 - 2021.05
- Company Overview: InterGlobe Aviation Limited, doing business as IndiGo, is an Indian low-cost airline headquartered in Gurgaon, Haryana, India
- Active server for flood operation
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members
- Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight's requirements
- InterGlobe Aviation Limited, doing business as IndiGo, is an Indian low-cost airline headquartered in Gurgaon, Haryana, India
- Contact: Thomas louis 6361070998
Senior customer support Executive
Aegis
Bangalore, India
2016.04 - 2018.04
- Company Overview: Expedia voice process
- Resolve customer queries, concerns, and issues in a timely and professional manner
- Partnered with IT to optimize existing CRM system capabilities, boosting productivity while maintaining data accuracy throughout interactions with customers
- Handle inbound/outbound customer calls in a fast-paced environment
- Provide accurate information about products/services and address customer complaints
- Utilize strong communication and problem-solving skills to de-escalate conflicts
- Collaborate with internal teams to resolve customer issues and improve processes
- Stay up-to-date with product knowledge and company policies
- Meet or exceed customer satisfaction and quality performance targets
- Expedia voice process
Cabin crew
Goair Airlines
Mumbai, India
2015.08 - 2016.04
- Company Overview: Goair is an Indian low-cost airline headquartered in Mumbai
- Goair is an Indian low-cost airline headquartered in Mumbai
Education
B.Com - Travel & Tourism
Siena College of Professional Studies
Ernakulam, Kerala 2012.06 - 2015.04
Secondary education -
Easobhavan College
Ernakulam, Kerala 2010.06 - 2012.06
SSLC -
St. Antonys HSS Kacheripady
KERALA 2009.05 - 2010.05
Skills
- Strong Work Ethic
- Decision-Making
- Customer Complaints Escalation
- CRM Software
- Business Development
- Customer relationship management systems
- Negotiation techniques
- Sales strategy development
Languages
English
Malayalam
Tamil
Kannada
Hindi
Telugu
Timeline
Customer Relation Manger
Gramiyaa
2021.06 - 2025.01
Senior cabin crew
Indigo Airlines
2018.05 - 2021.05
Senior customer support Executive
Aegis
2016.04 - 2018.04
Cabin crew
Goair Airlines
2015.08 - 2016.04
B.Com - Travel & Tourism
Siena College of Professional Studies
2012.06 - 2015.04
Secondary education -
Easobhavan College
2010.06 - 2012.06
SSLC -
St. Antonys HSS Kacheripady
2009.05 - 2010.05