Ritha Thadevus
ABU DHABI,UAE
Summary
Results-driven professional with a strong work ethic and extensive experience in business development and sales strategy development. Adept at decision-making, customer complaints escalation, and negotiation techniques. Proficient in CRM software and customer relationship management systems, ensuring optimal client satisfaction and retention. Committed to leveraging skills to drive business growth and enhance customer relationships.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Customer Relation Manger
Gramiyaa
Bangalore, India
06.2021 - 01.2025
- Company Overview: Gramiyaa makes minimally processed oils and ghee, which are delivered super-fast to our customers across the country from local warehouses in 5 metros
- Handle inbound/outbound customer calls
- Worked effectively in fast-paced environments
- Learned and adapted quickly to new technology and software applications
- Gramiyaa makes minimally processed oils and ghee, which are delivered super-fast to our customers across the country from local warehouses in 5 metros
- Contact: Sanjay Sanjay@gramiyaa.com
Senior cabin crew
Indigo Airlines
Bangalore, India
05.2018 - 05.2021
- Company Overview: InterGlobe Aviation Limited, doing business as IndiGo, is an Indian low-cost airline headquartered in Gurgaon, Haryana, India
- Active server for flood operation
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members
- Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight's requirements
- InterGlobe Aviation Limited, doing business as IndiGo, is an Indian low-cost airline headquartered in Gurgaon, Haryana, India
- Contact: Thomas louis 6361070998
Senior customer support Executive
Aegis
Bangalore, India
04.2016 - 04.2018
- Company Overview: Expedia voice process
- Resolve customer queries, concerns, and issues in a timely and professional manner
- Partnered with IT to optimize existing CRM system capabilities, boosting productivity while maintaining data accuracy throughout interactions with customers
- Handle inbound/outbound customer calls in a fast-paced environment
- Provide accurate information about products/services and address customer complaints
- Utilize strong communication and problem-solving skills to de-escalate conflicts
- Collaborate with internal teams to resolve customer issues and improve processes
- Stay up-to-date with product knowledge and company policies
- Meet or exceed customer satisfaction and quality performance targets
- Expedia voice process
Cabin crew
Goair Airlines
Mumbai, India
08.2015 - 04.2016
- Company Overview: Goair is an Indian low-cost airline headquartered in Mumbai
- Goair is an Indian low-cost airline headquartered in Mumbai
Education
B.Com - Travel & Tourism
Siena College of Professional Studies
Ernakulam, Kerala 06.2012 - 04.2015
Secondary education -
Easobhavan College
Ernakulam, Kerala 06.2010 - 06.2012
SSLC -
St. Antonys HSS Kacheripady
KERALA 05.2009 - 05.2010
Skills
- Strong Work Ethic
- Decision-Making
- Customer Complaints Escalation
- CRM Software
- Business Development
- Customer relationship management systems
- Negotiation techniques
- Sales strategy development
Languages
English
Malayalam
Tamil
Kannada
Hindi
Telugu
Timeline
Customer Relation Manger
Gramiyaa
06.2021 - 01.2025
Senior cabin crew
Indigo Airlines
05.2018 - 05.2021
Senior customer support Executive
Aegis
04.2016 - 04.2018
Cabin crew
Goair Airlines
08.2015 - 04.2016
B.Com - Travel & Tourism
Siena College of Professional Studies
06.2012 - 04.2015
Secondary education -
Easobhavan College
06.2010 - 06.2012
SSLC -
St. Antonys HSS Kacheripady
05.2009 - 05.2010
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