RITHUSHA BALAKRISHNAN
Wattala,Sri Lanka
Summary
Results-driven professional with a strong background in sales and marketing strategy, effective communication, and relationship-building. Demonstrated expertise in copywriting, active listening, and technical report writing. Proven ability to enhance operational efficiency and coordinate projects effectively. Committed to leveraging skills in time efficiency and operational improvement to drive business success.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
Work history
Customer care executive
Startek
Wattala, Sri Lanka
2024.06 - 2024.12
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Trained new staff members on company policies and service level standards to uphold reputation.
- Communicated effectively with diverse clientele, resolved wide range of queries and concerns.
- Coordinated placements for television and radio, social media and print publication advertisements.
- Enhanced customer satisfaction by resolving complaints efficiently.
Education
Higher National Diploma - BUSINESS MANAGEMENT
IDM Nations Campus
Colombo,Sri Lanka 2021.01 - 2023.01
GCE Ordinary Level - Schooling
St. Anne's Balika Maha Vidyalaya
Wattala , Sri lanka 2015.01 - 2021.01
Skills
- Effective communication
- Copywriting
- Active listening
- Sales and marketing strategy
- Relationship-building
- Time efficiency
- Operational improvement
- Project coordination
- Technical report writing
Languages
English
Upper intermediate
Tamil
Native
Sinhala
Intermediate
Accomplishments
Tamil Union - St. Anne's Balika Maha Vidyalaya
Consistently excelled in a wide range of inter-school competitions, demonstrating strong abilities in both academic challenges and cultural events, while showcasing leadership and teamwork skills.
REFERENCES
MOHAMMED SHAHEEM
Director Of Operations Of One Click Marketing Agency | Sales Consultant and Stock Management At Gulf Gate Hair Fixing PVT LTD
Email : msmsaheem873@gmail.com
Tell : +971 056 232 8958
Timeline
Customer care executive
Startek
2024.06 - 2024.12
Higher National Diploma - BUSINESS MANAGEMENT
IDM Nations Campus
2021.01 - 2023.01
GCE Ordinary Level - Schooling
St. Anne's Balika Maha Vidyalaya
2015.01 - 2021.01