Open to work
Ritika Gupta
Capital Catering
Shakhbout city,Abu Dhabi
Work preference
Job search status:
Open to work
Desired job title
Capital AssistantCustomer Service AssociateBenefits Operations AdministratorAnalystCustomer Service Coordinator
Salary range
5000/yr - 10000/yr
1
Language
8
years of professional experience
Results-driven accounting professional with expertise in general accounting, reconciliations, and financial reporting. Strong understanding of accounting principles and regulations, with proficiency in QuickBooks and SAP. Skilled in Excel, including formulas, pivot tables, and data analysis. Effective communicator with strong analytical abilities, focused on delivering accurate financial insights.
Work history
Capital Assistant
1 Month- Provided support for capital management processes and financial operations at Capital Catering, Abu Dhabi, UAE, starting in August 2026.
- Compiled data to generate comprehensive reports.
- Managed executives' schedules for improved daily workflow.
- Answered phone calls promptly, providing excellent customer service.
Customer Service Associate
10 Months- Handled customer queries over calls regarding product enquiries, delivery dates, modifications, cancellations, and refunds to ensure customer satisfaction.
- Drafted professional emails for customers, delivering accurate information and solutions to queries clearly and courteously.
- Utilised Freshdesk and Salesforce tools for efficient customer support operations and issue resolution.
- Utilised Freshdesk and Salesforce tools for customer support operations.
Benefits Operations Administrator
2 Years 2 Months- Administered retirement plans (401(k)) within defined contribution, defined benefit, and health & welfare compliance team.
- Calculated and processed Required Minimum Distributions (RMDs) ensuring compliance with regulatory guidelines.
- Assisted with annual revenue sharing, dividend distribution, quarterly statement preparation, and comprehensive file reviews.
- Generated and reviewed financial statements ensuring accuracy and adherence to standards.
- Prepared journal entries, managed month-end and year-end close processes, and supported reconciliations.
- Conducted variance and flux analysis, reviewed trial balances, and ensured compliance with accounting principles.
- Defined allocation drivers and completed standard journals for adjustments and allocations.
- Validated and updated Fixed Asset change requests, maintaining Oracle Asset Management modules for additions, transfers, sales, and depreciation.
- Used tools like TBA, HRO Workbench, ATE, SAP, Oracle, and Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros).
- Collaborated with team at Candor Tech Space to enhance project efficiency.
Analyst
8 Months- Created and updated patient data for U.S.-based individuals preparing for hospital visits, enhancing data integrity.
- Collaborated with R1 RCM in patient scheduling and data management team to ensure accurate patient information.
- Coordinated and confirmed patient appointments with healthcare providers, ensuring seamless access to care.
- Utilized various company tools and software including Citrix, Cerner, and other healthcare management platforms to perform daily tasks efficiently.
Customer Service Coordinator
1 Year 10 Months- Worked as a Customer Service Coordinator in the Parts Ordering Process for EMEAI countries such as Germany, UK, Spain, Italy, Ireland, Austria, and India
- Coordinated spare parts ordering for engineers, ensuring timely order confirmations.
- Coordinated with engineers across different countries to manage service operations efficiently
- Resolved customer and engineer queries from operations department, delivering prompt solutions.
- Used tools like SAP and CRM to manage operations and maintain accurate records
- Processed and closed completed service calls, including preparing them for billing
- Managed projects at Nippon Data System
Skills
Proficiency in accounting software: QuickBooks
SAP
General accounting expertise
Accounting principles knowledge
Excel data analysis
Spreadsheet management
Data management
Process optimisation
Document management
Project management
Good communication and interpersonal skills.
Attention to detail with strong analytical and problem-solving skills.
Customer engagement
Professional conduct
Education
Graduation - BCOM
Senior Secondary - Accounts
Matriculation - Accounts
Personal Information
- Date of birth: 04-04-1994
- Gender: Female
- Nationality: Indian
- Marital status: Unmarried
- ID Type: Passport
- ID Number: Yes
PERSONAL DETAILS
Languages Known: English, Hindi
Accomplishments
- Proposed several process improvement ideas, which were successfully implemented.
- Trained and guided new joiners on process updates and handled their queries with end-to-end
PERSONAL DETAILS
- Father's Name: Mr. Jitendra Gupta
- Date of Birth: 04-April-1994
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Passport: Yes
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Capital Assistant
Capital Catering
2026.08 - 2026.09Read More
Customer Service Associate
Group Bayport
2025.07 - 2026.05Read More
Benefits Operations Administrator
Wipro
2022.06 - 2024.08Read More
Analyst
R1 RCM
2021.07 - 2022.03Read More
Customer Service Coordinator
AGILENT TECHNOLOGIES
2019.02 - 2020.12Read More
Delhi University
Graduation from BCOM
2018.01Read More
CBSE
Senior Secondary from Accounts
2013.01Read More
CBSE
Matriculation from Accounts
2011.01Read More