RITIKA SONI
Faridabad
Summary
Accomplished Project Management Professional with a proven track record at British Telecom, excelling in stakeholder management and revenue generation. Expert in leading cross-functional teams to surpass project goals, driving growth strategies, and enhancing customer engagement. Demonstrates exceptional negotiation skills and a commitment to delivering projects with precision and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Management Professional
British Telecom
2020.05 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Facilitated workshops to collect project requirements and user feedback.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Senior Project Manager
British Telecom
2017.01 - 2020.04
- Partnered with project team members to identify and quickly address problems.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Monitored project progress, identified risks and took corrective action as needed.
Project Manager
British Telecom
2013.01 - 2016.12
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
Order Delivery Manager
Orange Business Services
2006.01 - 2012.12
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Developed strategic growth plans to increase sales and deliveries across [Location].
- Contacted suppliers and vendors about issues with deliveries or products.
- Supervised delivery staff and general productivity.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Developed and maintained knowledgeable and productive team of employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prospected for leads to build pipeline and convert to sales opportunities.
Education
Bachelor of Arts - Economics
University of Delhi
Delhi04.2005
Skills
- Scope Definition
- Project evaluation
- Requirements Analysis
- Partnership Development
- Revenue Generation
- Growth Strategies
- Stakeholder Management
- Pipeline Development
- Negotiation
- Partner proposal development
- Competitive Analysis
- Customer Engagement
- Revenue Forecasting
- Lead Generation
Certification
- CSM - Certified Scrum Master
- PMP - Project Management Professional
- Prince2
- ITIL V3
Achievements
· Business Award for the Month of Mar 2024
· Top performer for the Year 2023 for Emirates Group
· Awarded Business award for best performer in the year 2022
· Awarded Business award to deliver HSBC critical project in SPAIN De 2021
· Have been recognized as performer of the Month June in 2019
· Awarded as 11th hour support for HSBC for May 2018
· Awarded High Performer of the Month in Year’2014.
Timeline
Project Management Professional
British Telecom
2020.05 - Current
Senior Project Manager
British Telecom
2017.01 - 2020.04
Project Manager
British Telecom
2013.01 - 2016.12
Order Delivery Manager
Orange Business Services
2006.01 - 2012.12
Bachelor of Arts - Economics
University of Delhi
- CSM - Certified Scrum Master
- PMP - Project Management Professional
- Prince2
- ITIL V3
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