RITIKA SRIVASTAV
Content Manager
Delhi
Summary
Freelancer seeking assignments in the content creation, planning and managing role. Can aptly execute the strategic as well as analytical task for the organizations to achieve desired results. As a woman on a career break, looking to restart my career with hands-on digital skill-set. . An effective communicator with excellent analytical and interpersonal skills
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Trainer
Barclays
Noida
04.2015 - 04.2016
- Trained new employees in specific job requirements.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Trainer
Barclays
Noida
01.2014 - 03.2015
- Fraud Detection Officer
- Trained to deal with multiple fraud status: X1, X2, First Party Fraud, Commercial card fraud, Anti impersonation fraud.
- Interacting with the customers in order to track and understand the pattern of the fraud and training the staff to speak with the customers or potential fraudsters and prevent any fraud attack on genuine customer’s account
- In the process we used to apply our skills to differentiate fraudster from genuine customer by speaking with them, and verifying them through different security measures
Reconciliation Officer
Royal Bank Of Scotland
Delhi
02.2009 - 09.2012
- Communicating with UK clients daily, for payments authorizations.
- Saved suspended money by implementing standard procedures and initiatives that addressed long-standing problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Daily MIS for tracking team’s performance, comparative analysis on pie charts for manager’s review.
- Interfacing with people at all levels, managing healthy work environment, coordinating and inculcating bonded teamwork with high work ethics.
- Preparing letters for customers regarding their rejected payments and informing about the action taken in order to recover their payments.
Education
GNIIT - Software Engineering
NIIT
Delhi 03.2004 - 09.2007
B.A. - English
Delhi University
Hospitality and Aviation Management (Course duration- 1 - Hospitality Administration And Management
Air Hostess Academy
Delhi 03.2003 - 04.2004
Senior Secondary Certificate - Physics, Chemistry, Maths
D.A.V Public School, C.B.S.E
Ghaziabad 03.2002 - 04.2003
Higher Secondary Certificate - Maths, Science, Social Studies, English, Sanskrit
D.A.V Public School
GHAZIABAD 03.2001 - 04.2002
Skills
Proficient in English content written and verbal
Proficient in MS-Office
Expert in Content Planning and Creation
Well versed Search Engine Optimization tools
Expert in handling Digital Marketing Tools
Provided training to the new joiners on process and complaints handling
Imparted training and mentored new joiner of account opening and tracked accuracy through internal audits and internal tests
Won awards for maintaining NPS above average consistently
Participated in various process walkthroughs and internal audit sessions
Timeline
Trainer
Barclays
04.2015 - 04.2016
Trainer
Barclays
01.2014 - 03.2015
Reconciliation Officer
Royal Bank Of Scotland
02.2009 - 09.2012
GNIIT - Software Engineering
NIIT
03.2004 - 09.2007
Hospitality and Aviation Management (Course duration- 1 - Hospitality Administration And Management
Air Hostess Academy
03.2003 - 04.2004
Senior Secondary Certificate - Physics, Chemistry, Maths
D.A.V Public School, C.B.S.E
03.2002 - 04.2003
Higher Secondary Certificate - Maths, Science, Social Studies, English, Sanskrit
D.A.V Public School
03.2001 - 04.2002
B.A. - English
Delhi University
Coaching Skills for leaders and managers
Learnt how to contribute towards people development and career development as a coach.
Learnt goal setting and giving feedback as a coach for overall positive growth of the trainee.
Coaching Skills for leaders and managers
Learnt how to contribute towards people development and career development as a coach.
Learnt goal setting and giving feedback as a coach for overall positive growth of the trainee.