Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Ritricia Nassali

Ritricia Nassali

Dubai

Summary

Energetic, customer-oriented professional/cashier with 8 years of hands-on experience in merchandising and inventory management. Proven track record in providing excellent customer service, coupled with extensive sales and marketing expertise, and strategic sales planning. Proficient in data management, bookkeeping, and computer skills. Outstanding interpersonal and communication prowess, backed by a strong business acumen. Seeking to bring my professional qualities and passion for customer-centric roles to your esteemed team.

Overview

6
6
years of professional experience

Work History

Sales Associate/ Receptionist

Ware House Gym
Dubai
05.2025 - Current
  • Develop relationships with customers by providing excellent customer service.
  • Resolve customer complaints promptly and effectively.
  • Negotiated contracts with customers to secure sales deals.
  • Generate leads through cold calling, online searches, and referrals from existing clients.
  • Follow up with prospects on a regular basis to ensure that customer satisfaction is provided.
  • Maintain accurate records of customer interactions and transactions.
  • Offer product and service consultations, and employ upselling techniques.

Receptionist

FITNESS FIRST, LANDMARK GROUP
Dubai
01.2024 - Current
  • Creating a welcoming environment through cordial customer greetings and guidance.
  • Demonstrates astute financial acumen by proficiently managing financial transactions and payment processing.
  • Provide store security by promptly alerting management of identified potential security risks.
  • Politely assisted customers in person and via telephone.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new information.
  • Described products to customers and accurately explained details and care of merchandise.
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Cashier/Senior Customer Service Representative

INDEPENDENT FOOD COMPANY (SALT), DUBAI
Dubai
01.2022 - 05.2024
  • Deliver exceptional customer service by assisting customers in product selection, and responding promptly to inquiries.
  • Drive retail sales through engaging and suggestive selling techniques, coupled with comprehensive product knowledge.
  • Creates a welcoming shopping environment through cordial customer greetings and guidance.
  • Demonstrates astute financial acumen by proficiently managing financial transactions and payment processing.
  • Provide store security by promptly alerting management of identified potential security risks.
  • Contributes to stock management by effectively receiving, and organizing inventory.
  • Spur customer satisfaction by maintaining regular communication.
  • Document sales activities diligently and updating customer profile records.

Sales Associate/Customer Service Representative

SUN AND SAND SPORTS L.L.C DUBAI
Dubai
01.2020 - 12.2021
  • Driving the KPI (conversation).
  • Explaining product features and benefits to the customer in order to buy more items into her basket.
  • Focusing on the customer by asking lifestyle questions and preference questions.
  • Working as a personal shopper and brand ambassador for the store.
  • Receiving goods on a regular basis.

Education

Bachelor -

Uganda Christian University
Kampala, Uganda

Skills

  • Excellent customer service
  • Great communication
  • Marketing skills
  • Computer skills
  • Time management
  • Adaptability
  • Record keeping
  • Upselling skills
  • Listening skills
  • Phone etiquette
  • Cash handling
  • Guest relations

Languages

ENGLISH

Hobbies and Interests

SPORTS ACTIVITIES, READING STORY BOOKS, WATCHING MOVIES ETC., FITNESS FIRST

Timeline

Sales Associate/ Receptionist

Ware House Gym
05.2025 - Current

Receptionist

FITNESS FIRST, LANDMARK GROUP
01.2024 - Current

Cashier/Senior Customer Service Representative

INDEPENDENT FOOD COMPANY (SALT), DUBAI
01.2022 - 05.2024

Sales Associate/Customer Service Representative

SUN AND SAND SPORTS L.L.C DUBAI
01.2020 - 12.2021

Bachelor -

Uganda Christian University

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Ritricia Nassali