Ritwik Katyani

 Work closely with the SNOW implementation/development team to develop/automate the SAM processes. such as License assignment, Re-harvesting, Renewals & Leavers in order to achieve the SAM maturity model.  Maintaining & updating SNOW SRS library regularly to use it internally for Updated Software catalogue.  By maintaining the Software catalogue and cost management processes for all software assets.  Designing the effective request workflow through which SAM team have the quality data to use for different practices such as :- Re-harvesting , Cost Optimization & creating ELP’s.  Responsible for updating various records in SNOW and ServiceNow & other activities such as: -  Responsible for activities such as :- creating, updating, tracking, monitoring, and maintaining software licenses in asset management database, as well as monitoring application usage, and reporting compliance of software usage.  Responsible for maintaining software license compliance and licensing life-cycle management for End User and Enterprise computing software from purchase, receipt, installation, upgrade, removal,reallocation, and retirement.  Responsible for managing & generating various custom reports which are useful for the SAM practices & daily BAU (Business As Usual)  Responsible for checking license compliance for different software. And to create Entitlement license position . Through licenses management, highlight opportunities to target unused or restricted SW for reclamation.  Use data to provide trend analysis and assist with determining potential future licensing needs.  Check for opportunities for Re-harvesting the license.  Assist with license related questions/issues.  Right size footprint – removing unused deployments.  Vendor Management.  Ensuring publishers/resellers are paid correct amounts and within a given timeframe.  Strategic sourcing & negotiations.  Responsible for creating & updating existing SOP’s for multiple publishers such as :- Adobe, JetBrains ,Veritas,Microsoft,Sketch , Mentimeter , Think-cell , Tableau , Read Write and Dragon Naturally and many others.  Responsible for managing the license assignment for Publishers.

• • Responsible for generating and presenting license compliance reports by leveraging existing software license.
  management tools such as SNOW and software inventory tools such as MAP, LanSweeper & RV.
  • Identify the over and under licensed applications and reduce costs by Re-harvesting the unused software.
  • Analyze and review the entitlement sheets for major publishers like Microsoft and responsible for creating Software License Reconciliation (SLR) Reports and identifying customer short falls.
  • Handle mid-to-large size engagements for licensing products like SQL, Windows severs, System Center, Office 365 and other online apps, etc.
  • Provide advice and guidance on best practices in Software Asset Management, including purchasing and remediation recommendations. Calculate the risks associated with the software environment and highlight areas of improvement for optimization
  • End-to-end execution and management of Software Lifecycle Management (SLM) projects for Fortune 100 corporations; includes software purchasing, maintenance, renewal, license management and delivery.
   Vendor management(product pricing, New Product, catalog maintenance)
   Doing follow ups with the Publishers and Suppliers to provide details of Software products like description, prices,
  validity, licenses etc.
  • Strong knowledge of License Management tools such as:
   Snow Tool, including adding, modifying licenses & contracts, and creating a set of customized reports for customer as part of SAM Managed Services.
   SNOW Operational tool on tasks relating to creation of PO templates, uploading entitlement, creation of licenses,
  linking of purchase order, applications, and contracts with licenses, creation of Payment schedules, prioritizing licenses in applications as per usage, managing inventory and creating reports as well.
  • Predict the lifecycle of the software for the better management of customer’s IT environment.
  • As a SAM-Associate Consultant responsible for core processes like Active Directory Cleaned up Reports, Data collection Server Workbook, Enterprise License Program Reports, Entitlement Analysis, Reconciliation Reports,Microsoft-Compliance.
  • Worked on Microsoft Navision for creating customer contracts & extracting reports.

• Overseen font licensing, accessed, purchased, deployed, and supported for end users across the company.
• Reported to the IT Editorial Technology department and worked closely with other IT resources for system support.
• Monitored font requests from users, responded to a high volume of requests in a timely fashion and provided quick turnaround when necessary.
• Managed end user access to font software using a font management system and Active Directory tools.
• Interpreted complex end user license agreements and communicated with internal customers to determined correct license needs.
• Complied with all necessary internal IT procurement policies and vendor end user license agreements.
• Provided troubleshooting when issues arise and escalated issues to team members, vendors or involve other IT resources when necessary.
• Developed an overall understanding of organization's print and production workflows, software applications and customer needs.

• Nominating the customer for reviews / audit.
• Start to end follow up with customer for commencing and closing the software review.
• Conducting calls/meetings with customer to explain review methodology, scope and benefits and convincing them for review.
• Clearing customer's concern related to review.
• Conducting onsite reviews / audits at customer location and collect relevant data related only to concerned product / vendor.
• Explaining collected data to customer at the end of each day and collecting data back from customer.
• Status update for the ongoing reviews to customer on day to day basis.
• Reporting license information, deployments, uninstallations and registry/folder traces.
• Preparing reports as per the data collected and showcase the effective license position of the customer to Microsoft.
• Discussing the report with customer and explaining the terms of usage of software products.
• Helping clients achieve their business objectives. Also played a significant role in taking the concept of license compliance and SAM for the clients/customers.
• Updating and maintaining the central database for Autodesk with effective license position for closed accounts and other relevant details.
• Carried out more than 50 Microsoft reviews and closed based on mutual Discussion and PO generation.

• Partner for Microsoft)
• Analyse software license and maintenance contracts and implement new licenses deployment, software updates for vendors like Microsoft and prepare reports for client view and perusal
• Coordinate with Client for information like purchase orders details, asset, inventory and analyse as per SAM
• Helping clients avoid financial exposures caused due to unawareness of licensing knowledge and guide them to optimize their license contracts and renewals mapped according to their business requirements
• Provide end to end effective license position (ELP) review
• Helping customer understand Microsoft Volume Licensing terms and conditions product terms
• Inside Account Manager for 1000+ companies in the Australian region in various industries such as Construction, Insurance, Banking, Telecom, FMCG and Retail
• Conducting Microsoft license Compliance Review for SMB (Small and medium businesses) in Australia
• Sending email notifications to nominated accounts for compliance check and timely follow up over the phone and emails
• Analysing and reviewing the ELP (Effective License Position) forms & questionnaires received from customers to establish licensing status
• Advising the customer on the shortfalls appeared in the ELP and advises them to procure these licenses
• Ensuring all escalations are being resolved and addressed to appropriate department
• Managing the complete sales channel (coordinating with onsite sales team)
• Work closely with Microsoft’s onsite audit team to ensure correct licenses usage
• Preparing and analysing the revenue pipe for the accounts on a weekly basis
• Coordinating with Microsoft subsidiaries over the phone on a regular basis and sharing the accounts status.

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Use to handle all Hardware and Software issues in the organization.
• Solving ticket related to all the IT Service Desk.