RIYAD ALI SHAH
Dubai
Summary
Results-driven Sales Team Leader in Banking with proven expertise in building strong teams and achieving exceptional sales results. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer requirements. Senior banking relationship officer with a history of consistently meeting and exceeding sales targets. Excellent trainer and mentor. Reliable team player and strong communicator. Results-oriented, strategic sales professional with over 20 years in Sales, out of which includes 13 years in UAE Banking industry. Expertise in all types of Bank products, with a history in maintaining excellent client relations database.
Overview
21
21
years of professional experience
Work History
Team Leader
M&M Marketing (DSA For EmiratesNBD)
08.2022 - Current
- Oversee the team (currently 12 members) to attain the monthly targets for Personal Loans and Credit Cards.
- Monitoring the daily sales activities of the team and getting cases approved.
- Dormancy removal and Removing the companies from RMFC negative list.
- Train, set goals, and conduct performance reviews for the team.
- Proved successful working within tight deadlines in a fast-paced atmosphere.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements as per the bank.
Team Leader
Mabeaat (DSA For ADCB)
03.2020 - 04.2022
- Mentored and guided team members to foster proper completion of assigned duties and thereby achieving their assigned targets every month.
- Oversaw daily operations of a team of 15 members to ensure high levels of productivity.
- Provide appropriate guidance and motivation to sales team members as needed.
Senior Banking Relationship Officer
Abu Dhabi Commercial Bank (ADCB)
04.2016 - 01.2020
- Expert in developing strategies to develop and expand existing customer sales, thereby exceeding sales targets every month.
- Acquiring new businesses and through existing customer database acquired.
- Extensive customer database of multiple nationalities, acquired over the past years of banking expertise in the UAE market.
- Categorize customers according to the products available, resulting in clear customer file submission.
- Adept in banking procedures & guidelines, henceforth ensuring that due diligence is carried out with respect to any/all banking regulatory requirements.
Senior Sales Officer
Citi Bank
03.2014 - 03.2016
- Built relationships with prospective customers to establish long-term business growth
- Support Relationship Manager with all ongoing sales, service,and communication with clients and prospects.
- Track record of achieving above the sales targets agreed with the Direct Sales Manager every month.
- Expertise gained in listing companies in compliance with Bank laws and regulations.
Relationship Officer
Dunia Finance (Renamed as Deem Finance LLC)
01.2012 - 01.2014
- Developed prospects for new loans by conducting cold calls and visiting companies. Main duties encompassed Sales & Business Development
- Gained experience in UAE banking Products mainly of Multi loan (personal loan, business loan, vehicle loan, credit card) and thereby achieving targets, every month in spite of being new to the market.
Territory Sales Manager
Hercules Automobiles
09.2006 - 11.2011
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Led targeted training programs to educate staff on product benefits and service capabilities.
Senior Sales Officer
Popular Automobiles
06.2003 - 08.2006
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals for the team.
Education
Bachelor of Philosophy -
University of Kerala
IndiaSkills
- Outstanding managerial skills
- Staff education and training
- Employee Evaluation
- Expertise in UAE Banking products
- Customer relationship management
- Digital banking products and services
- Networking and relationship building
- Business relationship development
- Ability to deal with stress and follow procedures
- Strategic Thinking skills
- Excellent communication skills
- Time Management
- Interpersonal Communication
Accomplishments
Best Territory Sales Manager of 2010 by Hercules Automobiles, South India sector.
Computer Proficiency
- PGDCA
- Visual Basic, FoxPro, DBMS, Turbo C
- HTML, DHTML, Java Script, Front Page 2000, Gif Animator, FireWorks.
- ADVANCED MULTIMEDIA, 3D MAX & Photoshop.
- Windows & Mac expertise
DOB
02 June 1979
Driving License
UAE Driving License
Timeline
Team Leader
M&M Marketing (DSA For EmiratesNBD)
08.2022 - Current
Team Leader
Mabeaat (DSA For ADCB)
03.2020 - 04.2022
Senior Banking Relationship Officer
Abu Dhabi Commercial Bank (ADCB)
04.2016 - 01.2020
Senior Sales Officer
Citi Bank
03.2014 - 03.2016
Relationship Officer
Dunia Finance (Renamed as Deem Finance LLC)
01.2012 - 01.2014
Territory Sales Manager
Hercules Automobiles
09.2006 - 11.2011
Senior Sales Officer
Popular Automobiles
06.2003 - 08.2006
Bachelor of Philosophy -
University of Kerala
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