Riyan ur Rahman
Dubai
Summary
Highly-motivated with desire to take on new challenges. adaptability and exceptional interpersonal skills,customer service, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
IATA Ticketing Agent
Travix International
Bangalore
01.2023 - 04.2024
- Internal and external coordination with regards to airline ticketing using GDS (Amadeus)
- Manual rebooking, ticket issuance in case of automation failure
- Rebooking ancillary service like Seats, Baggae, Insurance
- Execution of ticketing services like EMD issuance, providing assistance to other departments with the airline tickets issued in GDS
- Communication with ticketing partners and airlines, etc.
- Provided customer service to travelers, including ticketing and seating assistance.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
E-Travel Professional
Travix International
08.2021 - 12.2022
- Responding to clients' via various mediums chat, calls and emails
- Working on GDS(Amadeus) to make changes, cancellations, advise on flight schedules etc to the travellers
- Responding to traveler query, issues, complaints and implemented appropriate solutions
- Provided exemplary customer service to new and existing clients, to help build lasting relationships
- Offering friendly and efficient service to customers, handled challenging situations with ease.
Travel consultant (Intern)
SOTC TRAVEL PVT LTD
01.2021 - 04.2021
- Organized trips for individual, family and business travelers
- Worked closely with clients to understand unique needs and meet specific travel desires
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Responded to clients' queries, issues and complaints and implemented appropriate solutions.
Education
MASTERS IN TOURISM AND TRAVEL MANAGEMENT (MTTM)
GARDEN CITY UNIVERSITY
06-2021
BACHELOR OF ARTS (Journalism,Psychology)
TEACHERS ACADEMY DEGREE COLLEGE
01.2019
Pre-University
AGF SR.SEC. SCHOOL
01.2016
SSLC
NEW BALDWIN SCHOOL
01.2014
Skills
- Effective interpersonal and presentation skills
- Organized and systematic at work
- Effective team player
- Excellent communication skills
- Computer knowledge (MS WORD, POWER POINT, EXEL)
- Problem-Solving
- Customer Service
- Adaptability and Flexibility
Languages
- English
- Hindi
- Kannada
- Tamil
Declaration
I do here by declare that the above mentioned information are true and correct to the best of my knowledge and belief.
Yours Faithfully
Riyan ur Rahman
Timeline
IATA Ticketing Agent
Travix International
01.2023 - 04.2024
E-Travel Professional
Travix International
08.2021 - 12.2022
Travel consultant (Intern)
SOTC TRAVEL PVT LTD
01.2021 - 04.2021
MASTERS IN TOURISM AND TRAVEL MANAGEMENT (MTTM)
GARDEN CITY UNIVERSITY
BACHELOR OF ARTS (Journalism,Psychology)
TEACHERS ACADEMY DEGREE COLLEGE
Pre-University
AGF SR.SEC. SCHOOL
SSLC
NEW BALDWIN SCHOOL
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