RIYAN UR RAHMAN
Dubai
Summary
Highly-motivated with desire to take on new challenges. Adaptability and exceptional interpersonal skills, customer service, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Travel Assistant Executive
Kanoo Travel
07.2024 - Current
- Liaise with American express centurion and Platinum card holders for their travel requirements.
- Create hotel, flight, car rental etc quotations as per client requirements.
- Issue flight tickets ,Book hotels,Car rental etc on saber as per client confirmation
- Task assignment to Travel account managers
IATA Ticketing Agent
Travix International
01.2023 - 04.2024
- Internal and external coordination with regards to airline ticketing using GDS (Amadeus)
- Manual rebooking, ticket issuance in case of automation failure, adding ancillary service like Seats, Baggage, Insurance
- Assisted in resolving customer complaints and inquiries related to ticketing services
E-Travel Professional
Travix International
08.2021 - 12.2022
- Responding to clients' via various mediums chat, calls and emails
- Working on GDS(Amadeus) to make changes, cancellations, advise on flight schedules etc to the travellers
- Responding to traveler query, issues, complaints and implemented appropriate solutions
Travel consultant (Intern)
SOTC TRAVEL PVT LTD
01.2021 - 04.2021
- Organized trips for individual, family and business travelers
- Worked closely with clients to understand unique needs and meet specific travel desires
- Provided customers with best deals and well-researched travel options, successfully neg while improving customer satisfaction ratings
Education
Master's - Tourism and Travel Management
Garden City University
06.2021
Bachelor Of Arts - Journalism, Psychology
Teachers Academy Degree College
01.2019
Skills
- Effective interpersonal and presentation skills
- Organized and systematic at work
- Effective team player
- Excellent communication skills
- Computer knowledge (MS WORD, POWER POINT, EXCEL)
- Problem-Solving
- Customer Service
- Adaptability and Flexibility
Languages
English
Hindi
Kannada
Disclaimer
I do hereby declare that the above mentioned information are true and correct to the best of my knowledge and belief.
Timeline
Travel Assistant Executive
Kanoo Travel
07.2024 - Current
IATA Ticketing Agent
Travix International
01.2023 - 04.2024
E-Travel Professional
Travix International
08.2021 - 12.2022
Travel consultant (Intern)
SOTC TRAVEL PVT LTD
01.2021 - 04.2021
Bachelor Of Arts - Journalism, Psychology
Teachers Academy Degree College
Master's - Tourism and Travel Management
Garden City University
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