Riyas Rassal
Sales Executive & Merchandiser
Abu Dhabi
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Customer Service Executive
United International Transportation Company
Jubail
11.2011 - 03.2013
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Informed customers of upcoming promotions and deals to boost sales.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
United International Transportation E
Corporate Sales Executive
Dammam
03.2013 - 06.2017
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Received and processed stock into inventory management system.
- Used coordination and planning skills to achieve results according to schedule.
Sales Executive
Almarai
Riyadh
06.2017 - 04.2018
- Analyzed past sales data and team performance to develop realistic sales goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Merchandiser
Al NADA Compy
Riyadh
05.2018 - 04.2020
- Received new stock and input values into computer system.
- Updated pricing and signage to complete product displays and educate customers.
- Planned and coordinated product availability for advertising and promotion purposes.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Greeted store customers and discussed needs.
- Greeted customers and directed to requested products.
Sales Representative
DIAR HILI CURTAIN LLC
Alain
11.2022 - Current
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Plus T We O - Plus Two
Government High Secondary School
Venjaramood 06.2006 - 05.2008
Skills
CreativityActive ListeningCollaborationMicrosoft WordMicrosoft ExcelEmail CommunicationSocial Media ManagementRIYAS RASSALLANGUAGEEnglishArabic (Basic)HINDITamilMalayalam
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Uae Driving Licence (Manual)
12-2022
Sales Representative
DIAR HILI CURTAIN LLC
11.2022 - Current
Merchandiser
Al NADA Compy
05.2018 - 04.2020
Sales Executive
Almarai
06.2017 - 04.2018
Certified [Job Title], [Company Name] - [Timeframe]
12-2015
United International Transportation E
Corporate Sales Executive
03.2013 - 06.2017
Customer Service Executive
United International Transportation Company
11.2011 - 03.2013
Plus T We O - Plus Two
Government High Secondary School
06.2006 - 05.2008