RIYAZ HAMZA
Dubai,UAE
Summary
Professional with extensive experience in ground support equipment operation and hazardous material management. Proven ability to manage time effectively in high-pressure situations while adhering to aviation safety standards. Expertise in cargo and baggage handling, fostering collaboration with airport teams to enhance safety protocols. Proficient in MS Word and Excel, aiming to improve operational efficiency in the aviation sector.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
EQUIPMENT OPERATOR
DNATA EMIRATES GROUP
Dubai, UAE
2022.01 - 2026.02
- Operated and managed diverse ground support equipment to enhance safe airport operations.
- Ensured strict adherence to safety protocols while coordinating with ground handling teams.
- Performed routine maintenance checks to guarantee reliability and minimise downtime.
- Collaborated with cross-functional teams to deliver seamless services for passengers and cargo.
- Executed loading/unloading procedures in compliance with weight distribution and safety requirements.
- Demonstrated strong time management skills to meet tight turnaround times effectively.
Customer service representative
The Bookshop
Dubai, UAE
2017.11 - 2022.03
- Processed orders promptly ensuring a positive shopping experience for customers.
- Performed administrative duties contributing towards smooth store operations.
- Trained new hires for improved productivity and efficiency on the job floor.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Assistant Supervisor, Sales Assistant, Cashier
DUBAI LIBRARY DISTRIBUTORS
DUBAI, UAE
2011.12 - 2016.12
- Facilitated smooth operations by effectively addressing and resolving conflicts amongst team members.
- Coordinated holiday schedules ensuring no disruption in work due to absences.
- Ensured high quality service with consistent monitoring of employee performance.
- Improved team productivity by implementing efficient workflow strategies.
Education
HIGHER SECONDORY -
2004.01 - 2006.01
Skills
- Ground support equipment operation
- Time management in high-pressure environments
- Hazardous material handling expertise
- Aviation safety protocols and compliance
- Cargo and baggage handling with safety focus
- Team collaboration with airport personnel
- Proficient in MS Word and Excel
Languages
English
Beginner
Arabic
Beginner
Hindi
Beginner
Malayalam
Beginner
Personal Information
- Light (Manual)
- DXB
- DWC Airport Driving Permit
- Title: Equipment Operator
- Date of birth: 31/05/1988
- Gender: Male
- Nationality: Indian
- Marital status: Married
- Religion: Muslim
Training
- Tow Tractor Operation
- Mobile Conveyor Belt (MCB) Operation
- Passenger Mobile Step (PMS) Operation
- Lower Deck Loader (LDL) Operation
- Main Deck Loader (MDL) Operation
- Cargo Transporter (TPTR) Operation
- Aircraft Tow-Bar Assistance
- Equipment Marshalling
- Fundamentals of Dangerous Goods Handling
- General Security Awareness
Personal data processing
I hereby declare that the information provided above is true to the best of my knowledge and belief. I understand that any false or misleading information may result in disqualification or termination of employment.
Timeline
EQUIPMENT OPERATOR
DNATA EMIRATES GROUP
2022.01 - 2026.02
Customer service representative
The Bookshop
2017.11 - 2022.03
Assistant Supervisor, Sales Assistant, Cashier
DUBAI LIBRARY DISTRIBUTORS
2011.12 - 2016.12
HIGHER SECONDORY -
2004.01 - 2006.01