RIZABEL LABIAL
Dubai
Summary
Professional and enthusiastic Waitress for five years of experience in food industry. Adept at delivering exceptional service to all dining patrons, I have a well-rounded skill set in food safety procedures while adding positive reputation of dining establishments. An independent individual that can manage multiple task in a fast-paced environment. Wherein, I can contribute my professional skills, capabilities and knowledge in an organization.
Overview
12
12
years of professional experience
Work History
Restaurant Waiter
DIN TAI Fung Restaurant
2018.12 - Current
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Customer Service Representative
SPI Global CRM
2012.06 - 2017.05
- Friendly and engaging personality while helping the customer to resolve their issue such as, technical issue, billing concern and providing information and clarifications.
- Responsible for guiding the the customers through the process under phone call or via email to address their concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Vocational Course - Diploma in Secretarial Office in Technology
NOVA Computer College
Quezon City, Philippines03.2009
Skills
- Food Presentation
- Service Quality
- Order Taking
- Stress management
- Food safety awareness
- Positive attitude
- Adaptability
Websites
Timeline
Restaurant Waiter
DIN TAI Fung Restaurant
2018.12 - Current
Customer Service Representative
SPI Global CRM
2012.06 - 2017.05
Vocational Course - Diploma in Secretarial Office in Technology
NOVA Computer College
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