RISANA RAFEEK
Business Development Manager
Dubai
Summary
Cybersecurity Account Manager professional with 4+ years of work experience with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Cybersecurity Account Manager
Digit AG
Dubai
09.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
CYBER SECURITY ACCOUNT MANAGER
RAS Infotech Limited
Dubai
02.2021 - 08.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Managing accounts with respective vendors
- Responsible for managing strategies and closing deals effectively meeting annual quota objectives
- Focused on developing accounts to ensure current as well as future business from these accounts
- Selling of KNOWBE4 Security Awareness Training, Trustwave SEG, KDMARC, Genian NAC, Senhasegura PAM, DLP,VAPT
- Responsible for identifying key needs of large accounts and positioning relevant software solutions regarding RAS
- Managing different countries such as UAE (focusing territory), Bahrain, Qatar and, Jordan
- Creating new partners in different countries travelling to meet them and their customer to understand their requirement and sell respective solution
Business Development Executive
VEDANTU
06.2020 - 01.2021
- COUNSELLOR IN BUSINESS DEVELOPMENT — VEDANTU, Developed and implemented value-adding strategies to increase product and service profitability
- Forecasted sales and market trends to improve business strategy
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients
- Established and maintained positive, profitable client relationships through superb communication
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Education
BACHELOR OF SCIENCE & TECHNOLOGY - COMPUTER SCIENCE ENGINEERING
Indian Institution of Engineers
India 04.2001 - 2021
Skills
Account management
Documentation and reporting
Customer relationship management (CRM)
Business development and planning
Sales planning
B2B and B2CProject ManagementZoho CRMClient RelationshipSoftware ProficiencyAbility To MultitaskTime ManagementExcellent InterpersonalConvincing PowerOutgoing and FriendlyExcellent communicationNatural Team PlayExcel proficiencySales leadershipCertification
Sales Product Specialist- paloalto Hardware Firewall
Timeline
Pure Portfolio 101
10-2024
Cybersecurity Account Manager
Digit AG
09.2024 - Current
Sales Product Specialist- paloalto Hardware Firewall
09-2024
Paloalto CN-Series & VM-Series
09-2024
KNOWBE4 Security Awareness Certified Sales Specialist
04-2022
CYBER SECURITY ACCOUNT MANAGER
RAS Infotech Limited
02.2021 - 08.2024
Business Development Executive
VEDANTU
06.2020 - 01.2021
BACHELOR OF SCIENCE & TECHNOLOGY - COMPUTER SCIENCE ENGINEERING
Indian Institution of Engineers
04.2001 - 2021