RISANA RAFEEK
Business Development Manager
Dubai
Summary
Cybersecurity Account Manager professional with 4+ years of work experience with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Cybersecurity Account Manager
Digit AG
Dubai
09.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
CYBER SECURITY ACCOUNT MANAGER
RAS Infotech Limited
Dubai
02.2021 - 08.2024
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Managing accounts with respective vendors
- Responsible for managing strategies and closing deals effectively meeting annual quota objectives
- Focused on developing accounts to ensure current as well as future business from these accounts
- Selling of KNOWBE4 Security Awareness Training, Trustwave SEG, KDMARC, Genian NAC, Senhasegura PAM, DLP,VAPT
- Responsible for identifying key needs of large accounts and positioning relevant software solutions regarding RAS
- Managing different countries such as UAE (focusing territory), Bahrain, Qatar and, Jordan
- Creating new partners in different countries travelling to meet them and their customer to understand their requirement and sell respective solution
Business Development Executive
VEDANTU
06.2020 - 01.2021
- COUNSELLOR IN BUSINESS DEVELOPMENT — VEDANTU, Developed and implemented value-adding strategies to increase product and service profitability
- Forecasted sales and market trends to improve business strategy
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients
- Established and maintained positive, profitable client relationships through superb communication
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Education
BACHELOR OF SCIENCE & TECHNOLOGY - COMPUTER SCIENCE ENGINEERING
Indian Institution of Engineers
India 04.2001 - 2021
Skills
Account management
Documentation and reporting
Customer relationship management (CRM)
Business development and planning
Sales planning
Certification
Sales Product Specialist- paloalto Hardware Firewall
Timeline
Pure Portfolio 101
10-2024
Cybersecurity Account Manager
Digit AG
09.2024 - Current
Sales Product Specialist- paloalto Hardware Firewall
09-2024
Paloalto CN-Series & VM-Series
09-2024
KNOWBE4 Security Awareness Certified Sales Specialist
04-2022
CYBER SECURITY ACCOUNT MANAGER
RAS Infotech Limited
02.2021 - 08.2024
Business Development Executive
VEDANTU
06.2020 - 01.2021
BACHELOR OF SCIENCE & TECHNOLOGY - COMPUTER SCIENCE ENGINEERING
Indian Institution of Engineers
04.2001 - 2021
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