RIZELDA GONZALES FRADES
Dubai
Summary
Experienced in using SAP/ERP/ZOHO to manage the daily schedules and reports for accounts, program, staff personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records. Driven Manager with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Booking Manager
Ecoventure Sports Club Facilities Management LLC
11.2022 - Current
- Managing client relationships and bookings.
- Meeting schools for departure of their programs.
- Presentation and Proposal trip for schools.
- Organizing and running holiday camps.
- Oversaw bookings with accurate calendar management.
- Received and resolved customer complaints escalated by staff.
- Actioned customer feedback to promote continued service improvement.
- Tracked expenses and business outgoings to remain within cashflow targets.
- Knowledgeable in Podio (CRM) System, SAP/ERP, Zoho Books, Gevme (Registration Program System).
- Recruited high-performing, reliable staff for improved team productivity.
HR and Administration Manager
Permanenza Medical Equipment Trading LLC
09.2018 - 10.2022
- Maintaining files and records so they remain updated and easily accessible.
- Pay roll, Sales and collection report daily, monthly, yearend report.
- Preparing Statement of Accounts, LPO, Quotations, Invoicing, Credit Note, Delivery Note, Database.
- Monitoring Incoming and Outgoing Cheque, Payments, Receivable, Journal Voucher, Company Expenses etc.
- Handling Key accounts and E-commerce.
- Collect and disburse funds from cash accounts and keep record of collection and disbursement.
- Manage the stocks, merchandise and daily monthly Inventory report.
- Aware of all prices rates, discount policies for medical equipment.
- Sorting and distributing incoming mail/ calls and prepare outgoing mail
- Presentation and Proposal for Clients.
- Responsible for employee’s request, Salary Cert, WPS, NOC, offer letter, pay slips, create forms, memos and informational paperwork as required.
- Managed office management and organization procedures.
- Inquiring quotations to suppliers and other related logistics works.
- Process Employment Visa, renewal and needed documents of the company.
- Responsible for Preparing and Paying the Bills, Rent etc
- Coordinate, Monitoring, Assisting Salesman needs.
- Handling petty cash, Order and dispense office supplies.
- Knowledgeable in Zoho books, Zoho CRM, Tally ERP 9.
- Oversaw recruitment process and onboarded of new staff.
- Updated HR policies and documentation.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
Executive Secretary
Day and Night Water Sports & Yachts- Skydive Dubai
01.2017 - 09.2018
- Knowledgeable in Quickbooks
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
- Process the reservation by Mail, phone, hotels, agents or direct contact to the reception.
- Aware to the price rates and discount policy of the water sports and yachts.
- Create and maintain up to date the reservation record online and to the log book.
- Confirmation, cancellation and re-schedule the bookings via email, phone calls.
- Managed admin works.
- Create a daily cash report.
- Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
- Provide services to customers, such as order placement and account information.
Croupier with PAGCOR License
New Asian Pacific Gaming Inc. Pan Pacific Hotel
Manila, Philippines
11.2015 - 01.2017
- Distributed cards, spun roulette wheel and rolled dice in casino environment.
- Calculated risk to decide odds and hedge or refuse bets.
- Complied with regulatory standards and requirements.
- Adhered to ethical code of conduct for gambling.
- Enforced gambling rules to guarantee fair play.
- Distributed winnings and collected payments from losers.
- Organised cash flow and recorded transactions for accurate recordkeeping.
- Received and paid off bets.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Facilitated games of chance in gambling establishments.
- Handled complaints and reported incidents to management.
- Processed data quickly and accurately for smooth, orderly operations.
Front Office Agent/ 7’Star front liner
NOVO Cinema
06.2013 - 06.2015
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered front of house duties with warm and professional manner.
- Make certain guest service is friendly, helpful and fast.
- Keep 7’star suite clean and well organized and update box office signage.
- Perform daily cinema operation in best of customer service assistance.
- Ability to communicate and work effectively with guests in well-mannered setting.
Receptionist
Opus Gaming – PB Com Tower
Makati, Philippines
04.2009 - 04.2013
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Reduced waiting times through effective time and resource management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
Education
Bachelor of Science - Major in Tourism
Colegio De San Juan De Letran Calamba
Philippines 06.2005 - 04.2009
NVQ Level 1 - Autocad Short course
Filipino Institute Dubai
UAE 01.2018 - 03.2018
NVQ Level 1 - Photoshop and Illustrator
Philippine Institute Dubai
UAE 09.2019 - 12.2019
Skills
- Computer literacy
- Fluent in English and Filipino
- Analytical problem solving
- Hiring and training
- Financial administration
- Bookkeeping
- Staff Management
- Expense reporting
- Customer service and support
- HR understanding
- Office management
Languages
English
Fluent
Spanish
Beginner
Timeline
Booking Manager
Ecoventure Sports Club Facilities Management LLC
11.2022 - Current
NVQ Level 1 - Photoshop and Illustrator
Philippine Institute Dubai
09.2019 - 12.2019
HR and Administration Manager
Permanenza Medical Equipment Trading LLC
09.2018 - 10.2022
NVQ Level 1 - Autocad Short course
Filipino Institute Dubai
01.2018 - 03.2018
Executive Secretary
Day and Night Water Sports & Yachts- Skydive Dubai
01.2017 - 09.2018
Croupier with PAGCOR License
New Asian Pacific Gaming Inc. Pan Pacific Hotel
11.2015 - 01.2017
Front Office Agent/ 7’Star front liner
NOVO Cinema
06.2013 - 06.2015
Receptionist
Opus Gaming – PB Com Tower
04.2009 - 04.2013
Bachelor of Science - Major in Tourism
Colegio De San Juan De Letran Calamba
06.2005 - 04.2009
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