Hi, I’m
RIZWAN AHMED
IT Support
Abhu dhabhi,UAE
Summary
I aim to join an organization that provides opportunities for continuous learning and skill development in alignment with the latest IT industry trends. I aspire to be part of a competitive team that thrives on challenging projects, offering not only job satisfaction but also steady professional growth. IT professional with background in desktop support, with focus on customer satisfaction. Skilled in troubleshooting and resolving technical issues, deploying software and updates, and maintaining and configuring hardware and software. Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support. Motivated desktop support engineer with solid foundation in computer systems and networks. Troubleshoots and resolves technical issues, adapts to changing situations and provides excellent customer service. Proven to communicate well and collaborate with cross-functional teams to achieve business objectives.
Overview
11
years of professional experience
Work history
Center for Railways Information Systems (CRIS) Control Office Automation Project in the HewlettPackard (Client of Sysnet Global Technologies (P) Ltd.)Jodhpur , India
Desktop Support Engineer
03.2013 - 04.2014
Job overview
- Provide technical support and troubleshooting for desktop hardware and software issues
- Install, configure, and maintain desktop operating systems and software applications
- Ensure the security and integrity of desktop systems through antivirus and security patch management
- Assist users with hardware and software installations, upgrades, and migrations
- Respond to and resolve help desk tickets and support requests in a timely manner
- Set up and support video conferencing and audio-visual equipment
- Perform regular system backups and data recovery procedures
- Collaborate with IT teams to implement network and connectivity solutions
- Train end-users on the proper use of desktop systems and software
- Document and maintain inventory of desktop hardware and software assets
- Provide remote support for off-site or remote users as needed
- Stay updated on emerging technology trends and recommend improvements to enhance desktop support services.
Suzuki Motor Group (Client of Alpha Mantra Pvt. Ltd.)Bechraji(Mehsana District), Gujarat
Desktop support engineer
12.2020 - 04.2024
Job overview
- Managing a workforce of 600 employees within the dormitory
- Recording and addressing employee complaints promptly, including issues related to electrical and plumbing
- Maintaining a comprehensive record of employee entries and exits from the dormitory
- Ensuring the availability of ambulance services for unwell employees and coordinating their transportation as needed
- Overseeing and ensuring the cleanliness and hygiene of the dormitory facilities.
- Troubleshot hardware and software issues to resolve bugs.
- Installed new software for users and monitored version and patch update requirements.
- Communicated with clients to verify roots and causes of computer problems.
- Monitored performance and speed of desktop to establish strong infrastructure.
- Answered user questions about hardware and software operation to help resolve problems.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
IBM - Idea Project (Client of Experis IT)Jaipur, Rajasthan, India
Desktop Support Engineer
02.2017 - 08.2018
Job overview
- Provided technical support for desktops, laptops, and peripherals to ensure the smooth operation of the client's IT infrastructure
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime
- Installed, configured, and maintained operating systems and software applications
- Assisted in the deployment and migration of hardware and software upgrades
- Managed and maintained user accounts, permissions, and access controls
- Conducted regular system backups and ensured data integrity
- Collaborated with other IT teams to escalate and resolve complex technical problems
- Tracked and documented support requests, resolutions, and hardware/software inventory
- Provided training and guidance to end-users on IT best practices and troubleshooting techniques
- Implemented and enforced security protocols and policies to protect client data
- Stayed up-to-date with emerging technologies and industry trends to recommend improvements.
- Conducted server back-up and recovery operations in line with protocols.
- Installed malware to protect software from virus.
- Connected to computer of client using remote link to install programmes.
- Used ticket systems to answer queries and resolve desktop issues.
- Delivered reliable, high quality technical support to average of [Number] users daily.
- Established and troubleshot network and data communications systems.
Bajaj Allianz (Client of Precision Tech Serve Pune)Jaipur, India
Desktop Support Engineer
04.2016 - 01.2017
Job overview
- Provided technical support to Bajaj Allianz employees in Jaipur
- Diagnosed and resolved hardware and software issues on desktop computers
- Installed, configured, and maintained desktop operating systems and software applications
- Assisted in setting up and troubleshooting network connectivity for end-users
- Managed hardware inventory and ensured equipment was up to date and in working order
- Collaborated with the IT team in Pune from Precision Tech Serve for escalated issues
- Conducted regular maintenance and updates to keep systems secure and efficient
- Trained end-users on the use of various software and hardware resources
- Offered remote support when necessary to resolve issues efficiently.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Conferred with vendors to evaluate new technology.
- Tracked computer system and network performance to identify root causes of issues.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Gathered customer feedback to find ways of improvement.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Tested function of peripheral equipment and completed quality repairs.
Education
KV ndaPune
B.Tech from IT
04.2012
Skills
- Strong knowledge of networking devices, including hubs, switches, and other relevant equipment
- Proficient in network cabling and cable management
- Thorough understanding of IP addressing and subnetting
- Skilled in Microsoft Outlook configuration and data backup procedures
- Familiar with various network topologies
- Proficient in configuring IP addresses, subnet masks, and gateway addresses
- Capable of setting up switches with VLANs and ensuring inter-switch communication
- Proficient in Microsoft Office (2007, 2010, 2013), including Word, PowerPoint, and Excel
- Knowledgeable in DNS and DHCP
- Experienced in remote desktop support
- Familiar with VNC-based support and TRC (Terminal Remote Control)
- Competent in managing domain-based networks
- Skilled in installing and configuring database software like DB2 and SAS
- Demonstrates excellent innovation and confidence in problem-solving
- Possesses strong presentation skills
- Exhibits loyalty and dedication to the employer and team
- Adapts effectively to the ever-changing IT industry landscape
- Thrives in collaborative group work environments
- Follows a systematic working style and consistently meets deadlines
- Quick learner, hardworking, and dedicated to the task at hand
- Willingness to work on weekends and holidays as needed
- Self-disciplined in setting and achieving personal deadlines
- MS Office (Word/Excel/PowerPoint)
- Outlook
- E-mails/Internet
Personal Information
- Father's Name: Mr. Aziz Ahmed
- Date of birth: 02/02/1989
Custom
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Languages
English
Intermediate
B1
Timeline
Desktop support engineer
Suzuki Motor Group (Client of Alpha Mantra Pvt. Ltd.)
12.2020 - 04.2024
Desktop Support Engineer
IBM - Idea Project (Client of Experis IT)
02.2017 - 08.2018
Desktop Support Engineer
Bajaj Allianz (Client of Precision Tech Serve Pune)
04.2016 - 01.2017
Desktop Support Engineer
Center for Railways Information Systems (CRIS) Control Office Automation Project in the HewlettPackard (Client of Sysnet Global Technologies (P) Ltd.)
03.2013 - 04.2014
KV nda
B.Tech from IT
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