Rizwan Mahamood
Dubai,DU
Summary
An experienced professional in the Freight Forwarding sector with over 17 years of expertise in Customer Service, Operations (Import and Export), Pricing and Costing, Sales Support, and Business Development. Demonstrated commitment to excellence and a proven track record, offering valuable assets to any company seeking personal and professional growth opportunities.
Overview
2025
2025
years of professional experience
4005
4005
years of post-secondary education
4
4
Languages
Work History
Customer Service Coordinator
Steder Logistics Services LLC
3 2024 - Current
- Developing and maintaining client relationships to drive sales
- Negotiating rates and terms with carriers, airlines and clients
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinating shipments and ensured compliance with regulations
- Identifying new business opportunities and achieve sales target
Sales Support and Customer Service Officer
AKM Shipping and Storage LLC
09.2020 - 01.2024
- Specialized in dealing with the customer sales and coordination
- Direct meeting with the client with regards to sales
- Securing contracts with major clients or partners
- Dealing with overseas agent regarding new development of routes and business development
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Sea Freight Operation Executive
Globalink Multimodal Logistics LLC/ Kerry Logistics
08.2016 - 01.2020
- Specialize in central Asia Shipment via road or rail to countries such as Kazakhstan, Turkmenistan, Uzbekistan, Afghanistan etc for both General and DG cargo
- Responsible for all Imp/Exp customs/port formalities through e-clearance and through manual as and when required
- Responsible to pass required docs for all export & import for re-export shipments
- Arranging exit entries and follow-up for customs refund for Fze export
- Responsible for arranging customs inspections for Imp/Exp shipments when required
- Back hand support to sales team by coordinating with customers and fulfill their requirements
Pricing & Costing and Operation Coordinator
Maltrans Emirates LLC
05.2013 - 08.2016
- Building relationship with all Shipping Lines & Airlines in order to get best rates for all inbound & outbound Shipment
- Filing rates and providing it to the concerned sales person
- Looking after receiving and distributing stocks, receiving shipments and arranging and sorting and distributing them accordingly
- Maintaining shipping records for all the inbound & outbound shipment
- Arranging and identify dispatch of requested part and answer queries about shipping and distribution
- Maintaining warehouse inventory and ensuring stocks
- Informing customer about the order and updating in the system
- Checking out loading and unloading and quality of packing
- Following up with the agent and providing with the pre alert to the operation department
- Coordinate total inbound and outbound air and sea shipment
- Providing solutions to all kinds of queries required by the customers
- Certified in Dangerous Goods Regulation
Ocean Agent/Customer Service
Expeditors International, Abu Dhabi
11.2011 - 11.2012
- Contacting the customer and updating them with the status of their shipment, sending pre-alerts and following up with the shipment from the point of discharge to the point of arrival
- Checking with various Agents across for shipments
- Assisting sales division by lending timely sales support and providing with the quotation to the clients
- Negotiate contract rates in accordance with contracted and in line with established pricing policies, volume discounts
- Promote special products including Cool Chain, Perishables, valuable, vulnerable and express products
- Certified DG cargo specialist
Customer Service Assistant & Import & Export Operation
Direct Shipping Services LLC
09.2007 - 02.2011
- Sending Quotation and following with the quotation in order to receive the confirmation of the shipment
- Logging the files and updating in the tracking system
- Updating the customer on the tentative arrivals or departures
- Billing the customer and invoicing prior to the arrival of the shipment
- Collection of the Deliver Order/Bill of Lading and providing it to the customer
- Closing the files once the shipment and payment has been received
- Providing all the necessary documents to the Clearance Department
- Following up with the shipment till the shipment has been cleared and delivered to the customer warehouse
- Develop systems and processed to meet Business and customer needs
Education
Higher Secondary - Science
MUBARAK HIGHER SECONDARY SCHOOL
THALASSERY, KERALA03-2003
10 CBSE -
BUDS PUBLIC SCHOOL
Dubai, United Arab Emirates03-2001
Skills
Customer service excellence
Training and mentoring
Quote Preparation
Complaint Handling
Logistics Management
Performance monitoring
Microsoft Outlook, Word, and Excel
Personal Information
- Passport Number: B7798075
- Date of Birth: 12/21/83
- Nationality: Indian
- Marital Status: Married
References
References can be provided on request.
Timeline
Sales Support and Customer Service Officer
AKM Shipping and Storage LLC
09.2020 - 01.2024
Sea Freight Operation Executive
Globalink Multimodal Logistics LLC/ Kerry Logistics
08.2016 - 01.2020
Pricing & Costing and Operation Coordinator
Maltrans Emirates LLC
05.2013 - 08.2016
Ocean Agent/Customer Service
Expeditors International, Abu Dhabi
11.2011 - 11.2012
Customer Service Assistant & Import & Export Operation
Direct Shipping Services LLC
09.2007 - 02.2011
Customer Service Coordinator
Steder Logistics Services LLC
3 2024 - Current
Higher Secondary - Science
MUBARAK HIGHER SECONDARY SCHOOL
10 CBSE -
BUDS PUBLIC SCHOOL
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