Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Custom
Personal Information
Timeline
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Rizwan Mahemood

Dubai,UAE

Summary

Results-driven Key Accounts Manager with knack for building strong client relationships and driving revenue growth. Successfully led cross-functional teams to enhance customer satisfaction and streamline operations, leading to increased client retention. Known for strategic thinking and delivering impactful solutions tailored to client needs.

Overview

11
11
years of professional experience
2013
2013
years of post-secondary education

Work history

Sales / BDM & Key Accounts Manager

Ontime Manpower Supply
Dubai
07.2024 - 01.2025
  • Develop and execute strategic business development plans to achieve sales targets and expand our presence in the Dubai market.
  • Generate sales to achieve maximum profitability against pre-determined monthly and annual sales target
  • Support in developing and executing business development strategies for business growth
  • Develop proposals and presentations for customers to land new accounts with potential customers
  • Led client negotiations and supply contracts to achieve cost-effective outcomes.
  • Communicated new services and services to drive customer interest and boost sales.
  • Determined strategic direction of organisation based on industry knowledge and market research.
  • Researched and applied proven marketing techniques to drive sales.
  • Provided first-class client services, from onboarding to daily account management.
  • Employed exceptional rapport-building skills to nurture key relationships.
  • Resolved client complaints quickly and used feedback to improve account management services.
  • Identified new business opportunities and increased lead generation to grow profits.
  • Devised target customer strategies to meet business growth and profit objectives.
  • Resolved client conflicts effectively, maintaining positive brand image.
  • Managed and expanded relationships with key clients for improved customer satisfaction.

Business development manager

Ultimate HR Solutions LLC
Dubai
05.2023 - 05.2024
  • Identified different areas to evaluate potential impact of new research findings for maximum ROI.
  • Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.
  • Predicted possible positive and negative effects of proposed business developments to guide strategy development.
  • Strategized cross-promotions with new and existing partners to expand sales and marketing opportunities.
  • Served customers to drive sales and deliver top-quality experiences.
  • Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
  • Assessed competitor activities for strategic positioning.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Streamlined processes to improve overall efficiency.
  • Delivered excellent customer service by addressing queries promptly and effectively.
  • Drafted fully-fledged proposals to recommend senior management on different courses of action.
  • Managed key accounts, ensuring high levels of customer satisfaction.
  • Negotiated contracts with vendors to secure best possible terms.

Sales Manager

Ayadi Human Capital Solutions
Abu Dhabi
07.2022 - 05.2023
  • Research the market for new business opportunities by identifying potential clients and pursue the same till closure
  • Generate sales to achieve maximum profitability against pre-determined monthly and annual sales target
  • Support in developing and executing business development strategies for business growth
  • Submit weekly and monthly progress report towards assigned targets
  • Maintain awareness on the latest developments in the field of outsourcing business considering competitive market
  • Develop proposals and presentations for customers to land new accounts with potential customers
  • Negotiate prices, terms and conditions with potential customers to close the deal
  • Monitor customer satisfaction, handle customer complaints or objections to ensure high level of customer service by addressing issues and providing solutions

Sales Manager

Adaa Employment LLC
Dubai
12.2020 - 04.2022
  • Developed trusted relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquired a thorough understanding of key customer needs and requirements
  • Added 20 new clients to existing business and maintained a portfolio of these clients with an approximately headcount of 327 employees throughout the year
  • Played an integral part in generating new sales that will turn into long-lasting relationships
  • Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Served as the link of communication between key customers and internal teams
  • Prepared regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Drafted HR Policy & Employee Handbook for Adaa Employment
  • Develop Employee Engagement strategies and deliver same through event calendars and team collaborations
  • Deliver a consistent, compelling and motivating message through Social Media platforms like LinkedIn, Facebook and other channels to help strengthen employer branding on all platforms
  • Partner with Finance & Operations team on Annual Manpower planning by providing data support
  • Support the Operations in writing and maintaining accurate job descriptions
  • Liaise with stakeholders – Business and Support for all data related queries
  • Worked on Annual Appraisal rollout and address business & employee queries post rollout

Key account manager

Dulsco LLC
Dubai, Al Quoz
04.2014 - 10.2020
  • Maintain a healthy relationship between employee, client, and company by supporting them on various issues
  • Manage employee grievances and provide a proper resolution on their issues on timely basis
  • Visit employee work locations to find out if there are any issues and try to resolve them on priority basis
  • Arranging a training session for all employees informing them about UAE labor laws and company policies
  • Maintain a strong network of internal and external specialists and peers
  • Arrangement of open house session every quarter for all employees to build a strong relationship between employee, company, and client
  • Management of on boarding of all the new employees into and across the organization and act as a single point of contact to facilitate smooth transition
  • Ensure that all transactions and reports are processed according to internal procedures and guidelines
  • Provide step by step guidance and assist the new employees in settling quickly
  • Assisting in the development of HR policies and procedures and ensuring its proper implementation
  • Provide regular updates to the Line HR and the Business Units and complete the on boarding within SLAs
  • Complete reference checks and administration work update the personal files in line with new joiners
  • Maintain good relationship with all candidates, employees, and corporate clients
  • Handle incoming email and queries regarding benefits or other HR policies and procedures by accessing various systems to obtain needed information
  • Verify and monitor all kinds of employee’s letters (bank, embassy, Recommendation, employment etc
  • Providing salary certificates and pay slips according to company policies and procedures
  • Coordinate with appropriate subject matter expert to communicate back to employees within service levels
  • Coordinating with PRO for new visas/ visa renewals/ labour contracts
  • Sharing visa details with candidate and process On Boarding formalities by coordinating with travel agent
  • Tracking, updating, and confirming of leaves (Annual/Sick/Unpaid/Emergency etc.)
  • Processing resignation and final clearance with exit formalities
  • New Client Acquisition (OSS / MPS / ES)
  • Business Growth via Key Client Relationship Management
  • Commercial Negotiation
  • Work closely with Recruitment and Operations team to ensure deliverable to the clients
  • Maintaining Sales Reports

Education

MBA - Human Resources

Welingkar Institute of Management and Studies

Bsc. - Physics

Mumbai University

Skills


  • Effective Communicator (Written/Verbal)
  • Negotiation
  • Problem Solving
  • Decision making (Internal & External)
  • Solution Oriented
  • Client Relationship Management
  • Consultative Approach
  • HRMS and Recruitment Portals
  • Market and competitor analysis
  • Effective delegation
  • Creative thinking
  • Value-based selling
  • Knowledge of competitor activity
  • Network engagement
  • Good communicator
  • Commercial Awareness
  • Time efficiency
  • Conflict Resolution
  • Customer engagement

Accomplishments

  • Worked closely with IT to create, develop & implement an online attendance system and performance monitoring system for merchandisers.
  • Got awarded as employee of the year 2015.
  • Won 'Star of the month' award in Dec 2014.
  • Got nominated for employee of the year award in 2014.
  • Reduced employee complaints from 25% to 5%

Languages

English
Fluent
Urdu
Fluent
Hindi
Fluent
Marathi
Fluent

Custom

  • People Management & Supervision
  • Effective Communicator (Written/Verbal)
  • Negotiation, Problem Solving and Decision making (Internal & External)
  • Solution Oriented
  • Client Relationship Management
  • Consultative Approach
  • Learning and Adapting
  • JD Edwards
  • Oracle-ERP
  • HRMS and Recruitment Portals

Personal Information

  • Date of birth: 12/27/86
  • Marital status: Married

Timeline

Sales / BDM & Key Accounts Manager

Ontime Manpower Supply
07.2024 - 01.2025

Business development manager

Ultimate HR Solutions LLC
05.2023 - 05.2024

Sales Manager

Ayadi Human Capital Solutions
07.2022 - 05.2023

Sales Manager

Adaa Employment LLC
12.2020 - 04.2022

Key account manager

Dulsco LLC
04.2014 - 10.2020

Bsc. - Physics

Mumbai University

MBA - Human Resources

Welingkar Institute of Management and Studies

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Rizwan Mahemood