Rizwana Kathar
Fujairah
Summary
Energetic aviation professional with a Private Pilot License (GCAA) and a strong background in customer service and teaching. Committed to delivering safe, world-class passenger experiences while upholding Riyadh Air's standards of "Hafawa" hospitality. Skilled in handling diverse passenger needs, crisis management, and maintaining a professional, polished image.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Alzarouni Investment
02.2022 - 11.2022
- Delivered exceptional service to 500+ customers monthly, ensuring satisfaction and loyalty.
- Improved service processes with colleagues, boosting satisfaction scores by 20%.
- Maintained professional presentation in line with company standards.
Teacher
Fujairah Islamic Academy
09.2019 - 06.2020
- Developed communication and interpersonal skills while teaching diverse classrooms.
- Promoted cultural respect, inclusivity, and confidence in expression.
- Ensured safety, discipline, and a supportive learning environment.
Education
Diploma - Private Pilot License (GCAA)
Fujairah Aviation Academy
11.2030
TEFL/TESOL Certification -
Asian College of Teacher Education
Diploma - Pre & Primary Teacher Qualification (UK)
Skills
- Passenger Safety & Comfort
- Service Excellence & Hospitality
- Crisis Management & First Aid Awareness
- Multicultural Communication & Sensitivity
- Clear & Professional Communication
- Teamwork & Collaboration
Languages
English
Tamil
Aviation Training And Certifications
- Private Pilot License (GCAA), 11/22/30, Fujairah Aviation Academy, 99600
- English Language Proficiency, Certified
- TEFL/TESOL Certification, Asian College of Teacher Education
- Diploma in Pre & Primary Teacher Qualification, UK
Height
165 cm
Weight
55 kg
Swimming Ability
Can swim confidently
Appearance
Professional appearance | No visible tattoos/piercings
Relocation
Open to immediate relocation to Riyadh
Personal Information
- Relocation: Immediate relocation to Saudi Arabia
- Visa: Spouse Visa
Timeline
Customer Service Associate
Alzarouni Investment
02.2022 - 11.2022
Teacher
Fujairah Islamic Academy
09.2019 - 06.2020
Diploma - Private Pilot License (GCAA)
Fujairah Aviation Academy
TEFL/TESOL Certification -
Asian College of Teacher Education