Roaa Abdallah
Dynamic professional with expertise in business operations and management principles, complemented by strong verbal and written communication skills in both Arabic and English. Proficient in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and PowerPoint, alongside advanced computer skills. Demonstrates leadership in managing projects and initiatives with a focus on continuous improvement through analytical skills. Known for collaboration within team environments and delivering exceptional customer service and support. Skilled in financial management basics and KPI monitoring and reporting. Committed to driving organisational success through strategic planning and execution of business objectives.
Work history
SALES SUPERVISOR
1 Year* Supervised daily operations to optimise staff performance and enhance service delivery. * Managed customer service interactions and resolved complaints to improve customer satisfaction. * Monitor budgets, invoices, inventory, and purchasing. * Trained staff in operational procedures to improve efficiency.. * Drive sales growth and maintain customer relationships. * Prepared operational reports and monitored performance metrics to identify areas for improvement.
Sahara Clinic
1 Year* Supervised daily clinic operations and coordinated staff activities.
* Managed patient appointments, inquiries, and customer service.
* Maintained patient records and organized administrative documentation.
* Monitored supplies and inventory to ensure availability.
* Handled patient complaints and supported service quality improvement.
* Coordinated with staff to ensure smooth clinic operations.
OFFICE ADMINISTRATOR
5 Months- Coordinated meeting schedules and logistics to enhance team communication and collaboration.
- Answered and directed calls, delivering excellent customer service while preparing Excel presentations for data analysis and reporting, improving clarity in decision-making.
- Produced comprehensive reports and documentation in Word to support effective communication of business objectives.
SUPPLY CHAIN OFFICER
8 Months- Collaborated with cross-functional teams to enhance operational workflows, increasing overall efficiency.
- Developed and implemented strategies to improve service delivery, resulting in higher customer satisfaction ratings. Utilized Excel for data analysis and reporting, identifying key insights to drive informed decision-making processes.