Roba Aldaqes
Ajman
Summary
Dynamic IT specialist with a strong focus on integrating technology into educational frameworks. Experienced in deploying AI solutions and managing robust platforms to drive digital transformation. Skilled in programming, database management, and the software development lifecycle, with a proven track record of enhancing user engagement through effective communication and collaboration. Dedicated to creating inclusive learning environments that support diverse needs and foster innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Science, Design & AI Educator / IT Suppor
AL hikmah private school
Ajman
09.2025 - Current
- Educational Leadership: Teach advanced courses in Computer Science, Graphic Design, and Artificial Intelligence, integrating modern pedagogical tools to enhance student learning.
- Technical Support & Infrastructure: Provide end-to-end technical support for hardware, software, and networking issues, ensuring zero downtime for school operations.
- Platform Administration: Manage and optimize the Alef Education Platform and LMS, overseeing user accounts, data integrity, and system updates.
- Smart Systems Management: Administer the SchoolVoice system for institutional communication and supervise digital assessment platforms like Blooket.
- AI Integration: Lead the deployment of AI tools within the curriculum and administrative processes to drive digital transformation.
Freelance Web And Graphic Designer
Freelancers University
Gaza
04.2023 - Current
- Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
- Managed multiple web development projects concurrently, ensuring timely completion within budget constraints.
- Collaborated with marketing, representing web team to establish project goals, projections and milestones.
- Developed user-friendly web forms with validation and error handling.
- Verified system integrity by utilizing proper architectural designs.
- Improved website accessibility by implementing WCAG guidelines and best practices for inclusive design.
- Managed over 20 customer calls and chats per day.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in team environment.
- PHP Programming
- Software Best Practices
- Web Analytics Tools
- Multitasking
- Relationship Building
- CSS
- Team Collaboration
- Task Prioritization
- Design Software: Sketch, Visio, Photoshop, XD
- Decision-Making
- DevOps Engineering
- Social Media Management
- Front-End Skills: HTML, CSS
- Agile Workflow
- Front-End Development
- User Experience Design
- Data Modeling
- Organizational Skills
- Microsoft SQL Server
- Software Documentation
- Database Development
- Databases: Oracle, SQL Server, MongoDB
- Technical Analysis
- Analytical Skills
- Programming Languages
- Communication and Interpersonal Skills
- Web development projects
- Adaptability
- Interpersonal Communication
Graphic Designer, Editor
Elasimah News Website
Giza
01.2021 - Current
- Create and design various and professional news publications.
- Create and design professional and creative news videos and add voices through AI methods to give renewable and different audio.
- Editing and montage work for news meetings, show news and continuously renewed film festivals.
- Managing various social media pages and marketing publications with diverse renewed ideas.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Trainee Computer Engineering
Gaza Electricity Distribution Corporation
Gaza
06.2020 - 07.2021
- Maintained accurate records of each trainees' progress throughout program for future reference and evaluation purposes.
- Attended training courses to build understanding of processes, techniques, and industry.
- Educated staff on organizational mission and goals to help employees achieve success.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Gathered, organized and input information into digital database.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Project Management
- Time management abilities
- Problem-solving aptitude
- Graphic and User Interface Design
- Lifecycle Management
- Self Motivation
- Analytical Thinking
- Reliability
- Oral and written communications
- Active Listening
- Decision making
- Strategic Planning
- Presentation skills
- Management Skills
- Personal Learning Potential
- Creativity and innovation
- Communication and Interpersonal skills
- Team building
- Programming
- Attention to detail
- Training
- Reporting and Analysis
- International Computer Drive License (ICDL)
- Microsoft Word, Excel, PowerPoint, Visio, Access, Outlook
- Adobe Illustrator, InDesign, XD
- Data modeling
Information Systems Analyst
United Arab Information Technology
11.2020 - 04.2021
- Conducted extensive research on emerging technologies to inform future IT investments and strategies.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Reviewed and optimized existing processes, driving continuous improvement efforts within organization.
- Devised modeling and measuring techniques using statistical and engineering methods.
- Reported project cost analyses to enhance workflow and increase profits.
- Developed frameworks to streamline intervention protocols and resolution hierarchies.
- Identified and resolved risk issues in project proposals, mitigating potential liability claims.
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Freelance
- Visual Paradigm
- Adaptability and Flexibility
- Visual paradigm
- Requirements Analysis
- Design management
- Social media management
- Python
- AI
- SQL
- ORACLE Database
- Customer service
Education
Master Degree in MBA - Information Technology & Communication
Talal Abu-Ghazaleh Global Digital University
Jordan, online01-2026
Bachelor's Degree - Computer Systems Engineering:: Computer Engineering Technology
Al-Azhar University
Gaza, Gaza, Palestine11.2022
High School Diploma -
Balkis Yemen School
Gaza, Palestine07.2017
Skills
- Teamwork and Collaboration
- Problem-Solving
- Application Development
- Multitasking Abilities
- Software Development Lifecycle
- PHP Programming
- Software Best Practices
- Web Analytics Tools
- Multitasking
- Relationship Building
- CSS
- Team Collaboration
- Task Prioritization
- Design Software: Sketch, Visio, Photoshop, XD
- Decision-Making
- DevOps Engineering
- Social Media Management
- Front-End Skills: HTML, CSS
- Agile Workflow
- Front-End Development
- User Experience Design
- Data Modeling
- Organizational Skills
- Microsoft SQL Server
- Software Documentation
- Database Development
- Databases: Oracle, SQL Server, MongoDB
- Technical Analysis
- Analytical Skills
- Programming Languages
- Communication and Interpersonal Skills
- Web development projects
- Adaptability
- Interpersonal Communication
- Project Management
- Time management abilities
- Problem-solving aptitude
- Graphic and User Interface Design
- Lifecycle Management
- Self Motivation
- Analytical Thinking
- Reliability
- Oral and written communication
- Active Listening
- Decision making
- Strategic Planning
- Presentation skills
- Management Skills
- Personal Learning Potential
- Creativity and innovation
- Communication and Interpersonal skills
- Team building
- Programming
- Attention to detail
- Training
- Reporting and Analysis
- International Computer Drive License (ICDL)
- Microsoft Word, Excel, PowerPoint, Visio, Access, Outlook
- Adobe Illustrator, InDesign, XD
- Data modeling
- Adaptability and Flexibility
- Visual paradigm
- Requirements Analysis
- Design management
- Social media management
- Python
- AI
- SQL
- ORACLE Database
- Customer service
- Technical support
Certification
- Participation in Take-off Day event & completion of workshops, 2020-12-01
- Professional Development Studies: Global Entrepreneurship Week, 2020-11-01
- Completed University-level Coursework: Hult Prize Boot camp, 2020-09-01
- Participation in Gohult! Boot camp, 2020-12-01
- Communication Skills Training, 2023-01-01
- ICDL Skills Training, 2023-03-01
- TOT Skills Training, 2023-03-01
- Management Skills Training, 2023-01-01
- E-Teaching and Training Specialist, 2024-10-01
- Customer Services course, 2024-11-01
- HR Management course, 2024-11-01
- Data Science and AI, 2024-11-01
Languages
Arabic
First Language
English
Advanced
C1
Websites, Portfolios and Profiles
https://bold.pro/my/roba-aldaqes/265r
Personal Information
Hobbies: Analysis, Thinking, Love Of Knowledge, Exploration And Research, Reading, Cooking, Graphic Design (logo, Social Media Graphics, Digital advertisements, Email Marketing Templates, Infographic design, Brochure Design, Business Cards)
Hobbies and interests
- Analysis - Thinking - Love Of Knowledge - Exploration And Research - Reader – Cooker - Graphic Designer
Timeline
Computer Science, Design & AI Educator / IT Suppor
AL hikmah private school
09.2025 - Current
Freelance Web And Graphic Designer
Freelancers University
04.2023 - Current
Graphic Designer, Editor
Elasimah News Website
01.2021 - Current
Information Systems Analyst
United Arab Information Technology
11.2020 - 04.2021
Trainee Computer Engineering
Gaza Electricity Distribution Corporation
06.2020 - 07.2021
Master Degree in MBA - Information Technology & Communication
Talal Abu-Ghazaleh Global Digital University
Bachelor's Degree - Computer Systems Engineering:: Computer Engineering Technology
Al-Azhar University
High School Diploma -
Balkis Yemen School