ROBBINSON NDIRITU
Summary
Dynamic professional with expertise in customer service and team management. Drives positive guest experiences and promotes teamwork to achieve operational excellence. Utilizes strong communication and training abilities to elevate service standards and enhance team productivity.
Overview
10
10
years of professional experience
Work History
FOOD AND BEVERAGE SUPERVISOR
Movenpick Hotel and Apartments Downtown Dubai
01.2026 - Current
- Ensuring all the guestss are served and attended to with the team going above and beyond in line with our LQA standards by monitoring the staff and taking feedback and engaging with all the guest who join the establishment.
- Facilitated training, conducted personal audits, and performed appraisals to ensure adherence to standards and enhance guest interactions.
- Monitored and reviewed KPIs, communicated daily goals to the team, and set objectives to drive performance.
- Conducted inventories and ordered required operational items, established operational guidelines for stock management and ensured compliance with FIFO procedures.
- Assisted managers in preparing daily reports, including duty rosters and financial documents.
TEAM LEADER FOOD AND BEVERAGE
Laguna Beach Taverna & Lounge (Sofitel the palm, Dubai)
05.2023 - 12.2025
- Ensuring smooth flow in the operations of the restaurant and making sure that all staff on the floor have training and knowledge of all our SOPs.
- Maximised revenue through cost-saving measures while maintaining service quality by minimising wastage.
- Ensured timely completion of operational inventories to provide the team with adequate resources for restaurant operations.
- Scheduled staff according to operational requirements and assisted in appraisals and tracking of daily, monthly, and long-term targets.
- Assisted management in creating various reports, including P&L.
- Checking on all guests to ensure guest satisfaction.
- Gained experience in UAE market
WAITER & BUTLER CROSS TRAINING
Laguna Beach Taverna & Lounge (Sofitel the palm, Dubai)
03.2022 - 04.2023
- Provided exceptional food and beverage service to enhance guest experience.
- Coordinated with the kitchen and bar to ensure a timely delivery of the guest orders.
- Engaged with guests to understand and cater to their preferences.
- Welcomed guests warmly to create a friendly atmosphere.
- Requested feedback and saw off the guest with a fond farewell.
- Administered discounts and completed transactions.
- Ensured the smooth running of the restaurant by achieving targets and other responsibilities given.
- Gained experience in UAE's cultural and service standards.
- Learning the basics of butler service and procedures
FOOD AND BEVERAGE WAITER CROSS TRAINING IN RESERVATIONS DEPARTMENT
Ritz Carlton, Dubai, Gulf pavilion restaurant
Dubai
09.2016 - 12.2021
- Took food and beverage orders, ensuring prompt and accurate service.
- Upsold menu items to increase revenue.
- Engaging with guests to ensure they're happy with food and service.
- Providing guests with menus and answering any initial questions.
- Greeted guests upon arrival and managed waiting list efficiently.
- Acquired comprehensive knowledge of service standards in UAE hospitality sector
Education
Diploma in Hotel Management -
Kenya Utalii College
Kenya Certificate of Secondary Education - KCSE
Kenya Certificate of Primary Education - KCPE
Skills
- Inventory Management
- Cost Control
- Menu curation
- Beverage Knowledge
- Event coordination
- Customer Service
- Team Management
Languages
English
Swahili
Accomplishments
- Advanced from Head Waiter to Supervisor quickly as result of excellent work ethics and team collaborations.
- Improved restaurant's reviews by successfully handling customer complaints and implementing monthly staff training.
- Coordinated 10 special public and private events,3 monthly.
- Built and nurtured key client relationships to grow profit by a large margin.
Hobbies and interests
- Swimming
- Reading
- Hiking
References
Available upon request.
Timeline
FOOD AND BEVERAGE SUPERVISOR
Movenpick Hotel and Apartments Downtown Dubai
01.2026 - Current
TEAM LEADER FOOD AND BEVERAGE
Laguna Beach Taverna & Lounge (Sofitel the palm, Dubai)
05.2023 - 12.2025
WAITER & BUTLER CROSS TRAINING
Laguna Beach Taverna & Lounge (Sofitel the palm, Dubai)
03.2022 - 04.2023
FOOD AND BEVERAGE WAITER CROSS TRAINING IN RESERVATIONS DEPARTMENT
Ritz Carlton, Dubai, Gulf pavilion restaurant
09.2016 - 12.2021
Diploma in Hotel Management -
Kenya Utalii College