Röberre Dujardin
Dubai
Summary
Dynamic professional with 8+ years in the hospitality industry
- Four Seasons, One&Only -
Delivering world-class customer service to high-profile guests in fast-paced luxury environments. Fluent in English and Afrikaans, skilled in multicultural team collaboration and crisis resolution. Eager to elevate the Emirates experience through empathetic, safety-focused service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Four Seasons Hotel DIFC
12.2024 - 06.2025
- Maintained flawless attention to detail in table settings, order precision, and service flow, consistently meeting 5-star and Forbes standards.
- Increased average check value through discreet upselling of premium menu items, wine pairings, and specialty experiences.
- Engaged with a diverse, international clientele by adapting communication style and respecting cultural expectations.
- Partnered with culinary and bar teams to coordinate seamless multi-course dining experiences for VIPs and large groups.
- Provided discreet, professional service to high-profile guests, safeguarding confidentiality and enhancing brand reputation.
Server
One&Only, One Za'abeel (Pre-opening)
10.2023 - 11.2024
- Assisted in setting up F&B outlets from the ground up, including layout preparation, table settings, and service flow design.
- Contributed to drafting and implementing service standards to align with brand expectations for luxury dining.
- Supported menu tastings and staff training to ensure product knowledge and service consistency before launch.
- Collaborated with chefs, managers, and colleagues across departments to streamline pre-opening operations.
- Adapted quickly to a fast-paced, evolving environment, developing strong problem-solving and teamwork skills.
- Delivered exceptional customer service in high-pressure environment, ensuring guest satisfaction.
Head Server
The Hussar Grill
11.2019 - 10.2023
- Supervised dining room operations, ensuring high-quality guest experiences and adherence to service standards.
- Trained and mentored new servers, fostering a collaborative team environment and enhancing service efficiency.
- Led team meetings to discuss performance goals, share feedback, and identify areas for improvement in service delivery.
Server
Bossa
03.2018 - 11.2019
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Polished glasses and cutlery to pristine standards.
Education
Laborie High-School
South-Africa, Western-CapeSkills
- Problem Solver
- Guest Experience Expert
- Safety Focused
- Team Player
- Adaptable
- Service Excellence
- Conflict Resolver
- Time Manager
- Multicultural Aware
- Sales Driven
Certification
- Certified Server, Four Seasons-Bright Start Hotel DIFC L.T.D.
Languages
English
Fluent
Afrikaans
Native
References
Ahmed Tarek
Assistant Outlet Manager
Phone: +971 50 105 4217
Email:
Alec Drazen Ramos
Assistant Outlet Manager
Phone: +971 58 538 2151
Email: alec.ramos@oneandonlyonezaabeel.com
Timeline
Server
Four Seasons Hotel DIFC
12.2024 - 06.2025
Server
One&Only, One Za'abeel (Pre-opening)
10.2023 - 11.2024
Head Server
The Hussar Grill
11.2019 - 10.2023
Server
Bossa
03.2018 - 11.2019
Laborie High-School