Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
EXECUTIVE IMPACT STATEMENT
Languages
Timeline
Generic
Robert Carshagen

Robert Carshagen

Dubai,UAE

Summary

Strategic and commercially astute Operations & Supply Chain Executive with over 20 years of leadership experience driving end-to-end value creation across FMCG, retail, and distribution sectors. Renowned for transforming underperforming operations into agile, data-driven, and sustainable ecosystems that deliver measurable growth, profitability, and resilience. A visionary leader skilled in global supply chain orchestration, digital transformation, and P&L stewardship across UAE, KSA, Qatar, and Africa. Adept at steering cross-functional teams, implementing next-generation ERP/WMS solutions, optimizing multi-channel networks, and embedding ESG and sustainability principles into operations. Combines strategic foresight, operational excellence, and people-centric leadership to deliver continuous improvement, scalable growth, and future-ready business transformation across dynamic consumer markets.

Overview

17
17
years of professional experience
6034
6034
years of post-secondary education

Work history

Director of Operations

JGFF / Al Accad Department Stores
Dubai, UAE
08.2014 - 10.2025
  • Provided strategic leadership for end-to-end supply chain and retail operations across 8 retail branches and 3 distribution centers.
  • Achieved 4x scalability via automation, digital dashboards, and KPI-linked workforce management.
  • Designed ERP/WMS transformation (SAP EWM, CW Suite) — zero downtime and seamless migration.
  • Spearheaded FMCG logistics and procurement optimization, enhancing supplier collaboration.
  • Partnered with finance and commercial teams to align operational strategy with corporate P&L.
  • Launched customer experience training, improving CSAT by 18%.
  • Expanded into KSA, establishing a regional supply chain model adaptable to compliance frameworks.
  • Led ESG initiatives, cutting waste and strengthening brand reputation.

National Operations Manager

Pick n Pay
Johannesburg
08.2013 - 08.2014
  • Directed nationwide retail and logistics operations across 25+ sites, introducing standardized KPIs.
  • Improved stock accuracy and availability via vendor rationalization and process standardization.
  • Delivered 12% cost savings through supplier consolidation and renegotiation.
  • Championed performance improvement programs to enhance service delivery and staff engagement.

Distribution Operations Manager

Pick n Pay Distribution
Johannesburg
01.2009 - 08.2013
  • Managed high-volume DC operations for perishable and grocery lines with R2B+ annual throughput.
  • Achieved R50M logistics loss reduction in first year through control and supplier accountability.
  • Deployed SAP EWM automation, increasing warehouse productivity by 25%.
  • Introduced business continuity plans ensuring zero disruption during peak demand periods.
  • Established SOPs improving audit compliance and cross-functional coordination.

Education

MDP - General Management

RAU University
South Africa

BA - Retail Management

Gordon University
USA

MSc - Operations & Supply Chain

University of Salford
UK

Skills

  • End-to-End Supply Chain Strategy & Optimization
  • FMCG & Retail Operations Excellence
  • Procurement, Planning & Sourcing Leadership
  • P&L Management & Commercial Growth
  • ERP / SAP EWM / CW Suite Transformation
  • 3PL & Distribution Network Optimization
  • Omnichannel & E-Commerce Fulfilment
  • Sustainability & ESG Integration
  • Vendor & Supplier Performance Management
  • Change Leadership & Organizational Development
  • Cross-Functional Collaboration
  • Business Continuity & Risk Governance

Accomplishments

  • Delivered 18% annual logistics cost reduction via ERP automation, freight optimization, and supplier renegotiation across UAE & KSA.
  • Scaled operations capacity 4x without incremental headcount through digital workflow re-engineering and 3PL partnership optimization.
  • Elevated On-Time-In-Full (OTIF) to 97%, creating a customer-first supply chain with robust KPI governance.
  • Directed sustainability transformation, reducing plastic consumption by 40% and embedding ESG metrics into supplier audits.
  • Implemented zero-downtime ERP & WMS (SAP EWM, CW Suite) across retail and e-commerce operations.
  • Boosted workforce productivity by 30%, leading and mentoring over 500 employees across multi-site GCC operations.
  • Improved EBITDA margins by 12% through strategic cost management and process modernization.
  • Pioneered GCC omnichannel retail integration, aligning warehousing, fulfillment, and store networks for seamless customer experience.

EXECUTIVE IMPACT STATEMENT

  • Transformational leader with deep expertise in driving GCC-wide operational excellence, digital enablement, and ESG-driven supply chain evolution. Committed to building agile, efficient, and sustainable value chains that enhance profitability, customer experience, and global competitiveness.
  • References available upon request.

Languages

English
Proficient (C2)
Afrikaans
Proficient (C2)

Timeline

Director of Operations

JGFF / Al Accad Department Stores
08.2014 - 10.2025

National Operations Manager

Pick n Pay
08.2013 - 08.2014

Distribution Operations Manager

Pick n Pay Distribution
01.2009 - 08.2013

MDP - General Management

RAU University

BA - Retail Management

Gordon University

MSc - Operations & Supply Chain

University of Salford
Robert Carshagen