ROBERT GABRIEL
Dubai
Summary
Detail-oriented Room Attendant focused on delivering exceptional cleanliness and guest experiences. Skilled in upholding rigorous hygiene standards and enhancing guest comfort. Committed to fostering a welcoming atmosphere for all visitors. Ready to support a team dedicated to hospitality excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Sheraton Grand Hotel Dubai
06.2023 - Current
- Ensured cleanliness in 16+ rooms each day to maximize guest satisfaction.
- Achieved cost reductions through efficient management of cleaning supply inventory.
- Partnered with management to elevate guest experience ratings by 30%.
- Swiftly resolved guest complaints, fostering increased customer loyalty.
- Surpassed health and safety standards by maintaining exceptional hygiene levels.
- Exhibited strong time management abilities, guaranteeing prompt room readiness.
Room Attendant
Novotel Hotel
03.2022 - 05.2023
- Kept guest rooms and service areas in pristine condition through diligent maintenance efforts.
- Executed cleaning duties such as changing bed linens, sanitizing bathrooms, and vacuuming carpets efficiently.
- Handled housekeeping inventory management while ensuring cleaning equipment was well-maintained.
- Excelled in customer service by promptly fulfilling guest requests and addressing complaints.
- Set up VIP rooms according to hotel specifications for enhanced guest satisfaction.
- Attended ongoing training sessions emphasizing health, safety, and sustainable practices.
Education
Diploma - Computer Skills
Computer College
01.2017
WAEC Certificate - undefined
Government Secondary School
Ebonyi State01.2012
Skills
- Housekeeping skills
- Operational equipment use
- Inventory oversight
- Physical conditioning
- Solution-oriented thinking
- Customer support
- Reliability
Languages
English
Interests
Football
Reading
Cooking
Accomplishments
- Guest satisfaction Improvement: Increased guest satisfaction scores by 20% through enhanced room setups.
- Highest cleanliness score.
Certification
Commitment to clean
Timeline
Housekeeper
Sheraton Grand Hotel Dubai
06.2023 - Current
Room Attendant
Novotel Hotel
03.2022 - 05.2023
Diploma - Computer Skills
Computer College
WAEC Certificate - undefined
Government Secondary School